IT Technician (Entry Level)

Interco-posted 3 days ago

Full-time • Entry Level

Onsite • St. Louis, MO

101-250 employees

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The IT Technician provides front-line technical support across computers, mobile devices, software applications, and basic network connectivity. This role resolves day-to-day user issues, performs routine maintenance, supports onboarding and offboarding, and assists with a wide range of internal IT projects.

Respond to and resolve help desk tickets, calls, and email requests
Troubleshoot Windows OS issues, software problems, and common errors
Support remote users using remote assistance tools
Install, update, and configure software applications
Perform hardware and software updates as needed on all user devices
Reset passwords and manage basic account permissions
Set up new user accounts and assist with onboarding and offboarding
Replace or upgrade basic hardware components in desktops and laptops
Troubleshoot and support printers, scanners, and peripherals
Ensure connectivity for LAN, Wi-Fi, and VPN users
Assist with basic IP, DNS, DHCP, and network printer issues
Add new IT assets into inventory and maintain accurate asset records
Maintain and update hardware and software inventory and spare equipment stock
Perform clean, organized wire and cable management on desks, racks, and workstations
Log support requests and resolution documentation in ConnectWise
Update knowledge base articles and internal documentation
Participate in routine system maintenance and patching
Assist with IT projects, migrations, and hardware rollouts
Perform periodic on-site inspections at assigned locations
Communicate clearly and effectively with internal staff

Strong understanding of Windows OS troubleshooting
General PC hardware knowledge including RAM, SSD, BIOS basics, and peripherals
Ability to perform clean and organized wire and cable management
Familiarity with Microsoft 365 and common business software
Ability to troubleshoot basic network and connectivity issues
Understanding of user account management including Active Directory basics
Ability to document work clearly and follow established procedures
Strong internal communication skills
College degree in a related field is required
Acceptable fields include Information Technology, Computer Science, Cybersecurity, or similar disciplines
Zero to two years of IT support experience

Basic IP networking concepts including DNS, DHCP, and subnets
Experience with ITSM ticketing systems such as ConnectWise or ServiceNow
Experience with remote support tools
Ability to support project tasks including imaging, deployments, and upgrades
Understanding of IT security best practices and phishing awareness
CompTIA A+ preferred but not required

100% Company-paid Medical, Dental, Vision
100% Company-paid Short-Term Disability, Long-Term Disability
Company paid $25K life insurance policy
Accelerated paid Vacation time
Paid vacation Christmas Eve through – New Year’s Day for all employees

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IT Technician (Entry Level)

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