IT Technician (Operations Technology Professional)

McDonald's•Round Rock, TX

55d•Onsite

About The Position

Technician Duties: Respond to & troubleshoot computer & POS related problems at the restaurants Troubleshoot basic network problems dealing with switches, routers and computers Conduct & maintain a pre-established routine of proactive maintenance around all work sites Ability to organize and prioritize incidents based on importance Utilize in-house app based ticket system to document all work done per incident, proactive & reactive Interact with McDonald's IT Help Desk & NCR hardware to solve issues Work with organization leadership to implement & execute new tech & hardware initiatives Fulfill weekly reports of duties and incidents completed Coordinate & communicate best technological practices for the organization Adjust to new technology and procedures provided by IT staff and McDonald's IT Participate in McDonald's OTP learning and communication workshops & meetings IT requirements: Basic knowledge of operating systems Basic knowledge of network systems and structures Basic knowledge of computer peripherals and hardware Be able to troubleshoot on-site incidents with minimal supervision Must have Transportation IT HIGHLY preferred: Knowledge of windows 10 operating system Apple/Android knowledge with phones, tablets, and computers Be able to build network wire and phone wire. CAT5e, CAT6, CAT3 Windows server knowledge Able to troubleshoot & install audio and video components Employee organization requirements: Be punctual and maintain a productive attitude Detail oriented care and organization of provided tools and equipment Able to establish & maintain food safe and operationally safe environment within workspace at restaurants Abide by established policy & procedures Wiling to learn and adapt to new functions provided by the organization Additional Information: 3 Level Training will be provided to understand restaurant technology infrastructure Office technology and security will be guided by organization leadership Work Hours will vary dependent on the importance of an incident Annual salary w/ paid vacation, medical coverage, sick & personal days, uniforms, meals, mileage & cell phone contribution

Requirements

Basic knowledge of operating systems
Basic knowledge of network systems and structures
Basic knowledge of computer peripherals and hardware
Be able to troubleshoot on-site incidents with minimal supervision
Must have Transportation
Be punctual and maintain a productive attitude
Detail oriented care and organization of provided tools and equipment
Able to establish & maintain food safe and operationally safe environment within workspace at restaurants
Abide by established policy & procedures
Wiling to learn and adapt to new functions provided by the organization

Nice To Haves

Knowledge of windows 10 operating system
Apple/Android knowledge with phones, tablets, and computers
Be able to build network wire and phone wire. CAT5e, CAT6, CAT3
Windows server knowledge
Able to troubleshoot & install audio and video components

Responsibilities

Respond to & troubleshoot computer & POS related problems at the restaurants
Troubleshoot basic network problems dealing with switches, routers and computers
Conduct & maintain a pre-established routine of proactive maintenance around all work sites
Ability to organize and prioritize incidents based on importance
Utilize in-house app based ticket system to document all work done per incident, proactive & reactive
Interact with McDonald's IT Help Desk & NCR hardware to solve issues
Work with organization leadership to implement & execute new tech & hardware initiatives
Fulfill weekly reports of duties and incidents completed
Coordinate & communicate best technological practices for the organization
Adjust to new technology and procedures provided by IT staff and McDonald's IT
Participate in McDonald's OTP learning and communication workshops & meetings