Field/IT Technician (Toledo, OH)

Virtual Technologies Group • Lima, OH

33d • $40,000 - $50,000

About The Position

The Technician role is responsible for maintaining a high level of customer satisfaction with our clients’ end-users through performing tasks that will solve technical problems. The ideal Technician should have drive and passion to learn and be proud of the work they perform. They should be professional, presentable, and employ active listening skills when engaging with users. There is travel required.

Requirements

• Associate’s degree in information technology or related field
• Minimum 2 years of customer service/end user support
• Previous experience or classroom work related to IT field for at least 2 years
• Hands on or classroom experience with Server 2012/2016/2019
• Excellent written and verbal communication skills
• Familiarity with Office 365/SharePoint
• Strong troubleshooting and critical thinking skills

Nice To Haves

• Certifications CompTIA A+ (baseline)
• CompTIA Network+ or equivalent networking fundamentals
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• ITIL Foundation (for process understanding)
• Optional but valuable: Security+, Apple ACSP, vendor-specific hardware certifications (HP/Dell/Lenovo)
• Proficiency in Windows 10/11 support and device configuration
• Experience supporting Office 365, Teams, Outlook, OneDrive
• Familiar with basic networking: TCP/IP, DNS, DHCP, switching, wireless troubleshooting
• Understanding of Active Directory, user provisioning, and group policies
• Experience with hardware troubleshooting (laptops, desktops, printers, docks)
• Skilled in using remote tools (ScreenConnect, TeamViewer, RDP)
• Familiar with mobile device management (MDM), especially iOS/Android
• Experience with ticketing systems such as ConnectWise or Autotask
• Strong verbal communication and professional appearance
• Ability to work independently in the field while staying responsive to dispatch
• Experience with customer onboarding, new workstation setup, and physical installs
• Ability to clearly document work in a PSA and maintain real-time ticket updates

Responsibilities

• Lead the charge, or assist the Network Engineer with handling IT needs for clients - primarily end user and localized issues at the end user level
• Work with internal help desk to resolve customer issues after escalation from ticket submission
• Assist the engineers to install and maintain small to large network infrastructures
• Assist in protecting data, software, and hardware by coordinating, planning and implementing network security measures
• Diligent and effective communication with clients, sales, and team members
• Attentive customer service, focused on client satisfaction
• Assist in making recommendations, plans, and implementation of new technologies that move a client’s business forward
• Attend and engage in team meetings
• Meet professional development requirements
• Maintain weekly time and expense records inside of the PSA platform for work/travel performed as per policy
• Occasional on-call work is required based on team rotation

Benefits

• VTG offers a comprehensive benefits package to meet the needs of our employees and their families.
• Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree