IT Technician

Deseret Management Corporation • Salt Lake City, UT

433d • $37,440 - $58,240 • Hybrid

About The Position

The IT Technician at Deseret Management Corporation is responsible for providing technical support to end users across various DMC-affiliated companies. This role involves troubleshooting hardware and software issues, deploying new systems, and ensuring effective communication with users to resolve their technical problems. The position requires a blend of technical expertise and customer service skills to maintain the functionality of IT systems and support the organization's mission.

Requirements

• 2 to 3 years of previous help desk support experience.
• Knowledge of computer hardware including PC and Macintosh (desktops & laptops), printers, tablets, and cell phones.
• Experience with desktop, portable, and server operating systems, including Windows 10/11/2016-2022, Macintosh OSX, iOS, and Android.
• Working knowledge of MS Office, MS Outlook, Active Directory, and Desktop Management Solutions.
• Experience with Basic Office365 Administration.
• Experience with imaging for computer deployment.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Ability to manage multiple projects and complete them within critical due dates.
• Detail-oriented with proven analytical and problem-solving abilities.
• Ability to work independently and within a team environment.
• Excellent communication (written and oral), customer service, and interpersonal skills.
• Ability to work with multiple departments and locations to coordinate and fulfill technology needs.

Responsibilities

• Field incoming computer help requests from end users via phone, email, or in-person.
• Record, prioritize, track, and document all problems from request through resolution.
• Test and follow up to ensure that problems are adequately resolved.
• Deploy new computer hardware and software.
• Apply diagnostic utilities to aid in troubleshooting.
• Access software updates, drivers, knowledge bases, and FAQ resources to aid in problem resolution.
• Identify and learn software and hardware used and/or supported by the company.
• Perform "hands-on" fixes such as installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Support phone system (cabling, voicemail setups, and handset installations) and provide end-user training.
• Support point-of-sale solutions for multiple companies.
• Provide after-hours support on a rotational schedule for Retail Stores and Corporate Office.

Benefits

• Medical, dental, and vision coverage
• 401(k) with company match
• Employer-funded retirement account
• Paid time off for vacation and sick leave in addition to paid company holidays
• Employee Assistance Program (EAP) services
• Access to free financial planners
• Matches on contributions to charitable organizations (after one year of service)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Management of Companies and Enterprises
• Education Level: No Education Listed