IT Technician

Annuity Health • Reading, PA

76d

About The Position

The IT Technician (Help Desk) will work in a fast-paced Revenue Cycle environment with staff and operations to provide technical assistance and support related to computer systems, hardware and software. The schedule for this position will be Monday – Friday, 8:00am – 5:00pm, with the ability to have flexible hours based on the business need.

Requirements

• Possesses a strong technical understanding of the various hardware, software and networking systems.
• Microsoft products and OS knowledge required.
• Analytical skills.
• Ability to multitask.
• Critical thinking skills.
• Project management and project execution skills.
• Ability to meet deadlines.

Responsibilities

• Respond to Helpdesk tickets by asking questions to determine the nature of the problem.
• Support all personnel.
• Monitor application operations and respond to issues.
• Analyze issues with application operations and propose solutions.
• Maintain daily performance and assist with computer, laptop, printer, mobile device and phone setup, testing and installation.
• Software installation.
• Hardware installation.
• Telephone installation.
• Walk employees through problem-solving processes and running diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Provide technical assistance and support for internal users and their daily needs for internal application and connectivity by responding to queries either in person or over the phone.
• Takes ownership of and troubleshoot problems and follow through to resolution.
• Prompt resolution or escalation of issues as needed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees