IT Technician

Recovery Centers of America • Mount Dora, FL

78d

About The Position

Provides technical assistance to computer users. Answers questions or resolves computer problems for clients in person, or via telephone or electronically. Provides assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Requirements

• BS degree in Information Technology, Computer Science or equivalent
• 3+ years' working experience in providing help desk support
• Good communication skills
• Working knowledge of help desk software, databases and remote control
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skill

Responsibilities

• Provides first level contact and convey resolutions to customer issues
• Properly escalates unresolved queries to the next level of support
• Tracks, routes and redirects problems to correct resources
• Updates customer data and produces activity reports
• Walks customers through problem solving process
• Follows up with customers, provide feedback and see problems through to resolution
• Utilizes excellent customer service skills and exceed customers' expectations
• Ensures proper recording, documentation and closure
• Recommends procedure modifications or improvements

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees