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About the position
The GBS Group, an engineering services and consulting firm, is seeking an IT Technician to join our headquarters in Virginia Beach, VA. The GBS Group is a commercial and government engineering services firm with a variety of contract types. Our headquarters is located within 10 miles of the Virginia Beach resort area and downtown Norfolk's Waterside District. It also includes a 24x7 Operational Support Center monitoring all client installations in North America as well as a world class lab with configurations of all client hardware and software systems. Join our IT Services team within The GBS Group responsible for the support of internal customers. Responsible for supporting, upkeep, configuration, and reliable operation of customer computer systems and applications.
Responsibilities
- Install/configure/remove software on customer assets
- Support reported issues by internal customers
- Support audio and video equipment in conference rooms
- Maintain Inventory Management log
- Coordinate component recycling
- Maintain documentation for IT Helpdesk processes
Requirements
- Communication skills
- Experience with Microsoft Office suite
- Desire to be helpful and support team members
- Experience troubleshooting and solving computer or application issues
Nice-to-haves
- Introduction or experience with PowerShell
- Introduction or experience with Google Workspace
- Experience with clients and assets in a domain environment
