IT Technician – Tier 1 Part-time

The Hilldrup Companies•Stafford, VA

23h•Onsite

About The Position

The On-Site IT Technician – Tier 1 provides hands-on, first-level support focused on end-user hardware and physical IT needs. This role serves as the on-site point of contact for workstation setup, basic troubleshooting, device deployment, and asset management, ensuring employees have reliable equipment and timely in-person support. Working closely with the remote Service Desk, the technician handles walk-up requests, manages tickets, performs initial triage, and escalates more complex issues as needed. This position is limited to Tier-1 responsibilities and does not include advanced systems, network, or application administration. You will contribute to the organization by providing reliable, hands-on support across hardware, mobile devices, and on-site Tier-1 IT operations, ensuring employees have the tools they need to work efficiently. You will set up, deploy, refresh, and relocate desktops, laptops, monitors, docking stations, and peripherals, while troubleshooting common hardware issues such as power failures, display problems, and connectivity concerns. You will also replace malfunctioning equipment, assist with office moves and workstation standardization, and provide basic printer support. In addition, you will support mobile device management by assisting with the issuance, setup, collection, and secure wiping of Apple devices during onboarding and offboarding processes. As the on-site first point of contact for hardware-related IT issues, you will manage walk-up requests and scheduled tasks, accurately log and resolve tickets, and escalate more complex issues when necessary. You will contribute to device lifecycle management by preparing, staging, imaging, and decommissioning equipment in alignment with IT procedures, as well as packaging and shipping devices when required. You will maintain accurate asset inventory records, support audits, and ensure equipment is properly tracked and reported. Additionally, you will assist with basic cable management and audio/visual setups while identifying infrastructure concerns for escalation. Throughout all interactions, you will deliver professional, responsive customer service, set clear expectations, and guide users on proper equipment usage, all while operating within the defined scope of a Tier-1, hardware-focused role.

Requirements

High school diploma or equivalent
6 Months prior experience providing hands‑on support for computers and peripherals
Basic knowledge of computer hardware and troubleshooting
Strong customer service, communication, and documentation skills
Ability to follow procedures and escalate issues appropriately
Able to lift and set up IT equipment
Tier-1 IT support or service desk experience
Familiar with ticketing systems
Experience supporting workstations, printers, and mobile devices
On-site or desktop support experience
Experience with Apple devices and Apple Business Manager
Familiar with Microsoft Intune for device management

Responsibilities

Provide reliable, hands-on support across hardware, mobile devices, and on-site Tier-1 IT operations
Set up, deploy, refresh, and relocate desktops, laptops, monitors, docking stations, and peripherals
Troubleshoot common hardware issues such as power failures, display problems, and connectivity concerns
Replace malfunctioning equipment
Assist with office moves and workstation standardization
Provide basic printer support
Support mobile device management by assisting with the issuance, setup, collection, and secure wiping of Apple devices during onboarding and offboarding processes
Manage walk-up requests and scheduled tasks
Accurately log and resolve tickets
Escalate more complex issues when necessary
Contribute to device lifecycle management by preparing, staging, imaging, and decommissioning equipment in alignment with IT procedures
Package and ship devices when required
Maintain accurate asset inventory records
Support audits
Ensure equipment is properly tracked and reported
Assist with basic cable management and audio/visual setups
Identify infrastructure concerns for escalation
Deliver professional, responsive customer service
Set clear expectations
Guide users on proper equipment usage