SPS-North America-posted 2 months ago
$30 - $30/Yr
Full-time • Entry Level
CA
5,001-10,000 employees

The IT Technician Support is responsible for providing local operational support for an office or group of offices. This position requires both excellent customer service and problem-solving skills. The candidate must possess a process and project orientated mindset and be efficient working individually as well as part of a larger team. The ideal candidate would be knowledgeable on a wide range of technology and adaptable enough to be able to leverage it against a wide range of technical issues. The candidate must be a highly motivated and self-reliant individual with a desire to better themselves.

  • Analyze issues and formulate solutions
  • Troubleshoot system, application and hardware issues
  • Ensure customer is updated on ticket progress
  • Provide monitoring and resolution of AV issues for on-site equipment, such as boardroom AV equipment and meeting/event support
  • Work directly with customers to solve problems
  • Utilize internal IT Knowledge Base to both provide and find solutions to known issues
  • Use external information to research and resolve issues when needed
  • Consistently update the ticket tracking system with status and fixes
  • Properly escalate issues to necessary parties as required
  • Perform routine system maintenance on laptops and desktops
  • Track computer assets according to organizational standards
  • Perform backups and restores
  • Perform configuration of hardware including drives, network interfaces, memory, processors, and peripherals
  • Perform installation and configuration of software including operating system, patches, and 3rd party products
  • Maintain established computer standards and participate in testing new standards
  • Demonstrate sound written, oral and organizational skills
  • Collaborate with local and remote teams using provided tools
  • Consistently share solutions with peers
  • Comfortable training both small and large groups of people on new IT solutions
  • Complete assigned tasks on time
  • Ability to manage multiple constituencies, issues, priorities, projects and goals
  • Adhere to team policies and organizational reporting structures
  • Gather knowledge of technology changes through training, conferences, books, journals, case studies, and perform product evaluations
  • Associate’s Degree, Bachelor’s Degree from an accredited university, preferably in Computer Science, Information Systems or equivalent program, or a proven track record of IT experience required
  • Minimum 1 year IT experience
  • Experience delivering IT solutions within a corporate and/or enterprise environment
  • Experience working in a mixed Mac and Windows environment
  • Technical certifications are a plus (e.g. ACMT, ACSP, ACTC MCP, CNA, CCNA, A+, Network+)
  • Experience in the Advertising and/or Marketing industry preferred
  • Experience in centrally managed computer environments
  • Experience supporting A/V environments not required, but is a plus
  • Skills helpful but not required – BitLocker, FileVault, Software Distribution Systems (Altiris, JAMF), Adobe Creative Cloud, Service Now, Bomgar, Font Management Systems
  • Medical, Dental, Vision
  • HCFSA, DCFSA, HSA
  • Commuter Transit and Parking
  • Supplemental Life Insurance
  • Accident Insurance
  • Critical Illness
  • Hospital Indemnity
  • Legal Program
  • Identify Theft Protection
  • Pet Discounts
  • Pet Insurance
  • Group Home and Auto Insurance
  • EAP
  • Short Term Disability
  • Life Insurance
  • Education Discounts
  • 401k w/ matching
  • Entertainment Discounts
  • Paid Time Off
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