Delaware North-posted 3 months ago
$23 - $25/Yr
Full-time • Entry Level
West Memphis, AR
Performing Arts, Spectator Sports, and Related Industries

The opportunity Delaware North Gaming is hiring a full-time IT Technician to join our team at Southland Casino in West Memphis, Arkansas. As an IT Technician, you will be responsible for assisting with the implementation of all computing technology related to applications, data, communications, hardware, and networks. If you have a passion for technology and enjoy providing hands-on support in a fast-paced gaming environment, apply today to become part of our team!

  • Provide maintenance and support for desktop and laptop computers, and provide end-user support for hardware and software systems
  • Assist with the implementation of solutions and ensure that these solutions are consistent with the overall IT strategy
  • Set up computer software and hardware for new and existing team members
  • Maintain all user accounts and computer configurations, and resolve issues and end-user help requests
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
  • Zero to 1 year of experience in a technical support role
  • Experience with point of sale, property management systems, retail systems, cloud-based computing, network support, and Windows preferred
  • Excellent verbal and written communication, organization, and sales skills in a customer service-driven industry
  • Ability to work a schedule of Wednesday - Sunday, 5 PM-1 AM
  • An associate's degree in business or a related field is preferred
  • Weekly pay
  • Employee assistance program
  • Training and development opportunities
  • Employee discounts
  • Flexible work schedules
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid vacation days and holidays
  • Paid parental bonding leave
  • Tuition and/or professional certification reimbursement
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