IT Technician - Service Desk

Pyramid Global Hospitality•Westlake, TX

14d•$23 - $23

About The Position

BASIC FUNCTION: Responsible for facilities level support for all Hospitality Technology. The IT Technician will assist with first-line support for all guest room support, staff computer usage and Hospitality related technology. Status: Full Time Availability: 1st & 2nd shift. Anticipated start date, February 2026 Payrate: $22.90

Requirements

2 years IT hospitality experience preferred.
Customer service experience preferred.
Strong computer skills.
Proficient in Microsoft Excel, Word, Teams and Outlook.
Excellent working knowledge of computer software to include Microsoft Office and hospitality systems.

Nice To Haves

Microsoft PowerPoint, and OneNote experience desirable.
Preferred applications include Infor, HotSOS, and BirchStreet.

Responsibilities

Provides first-line support for staff computer use and telephony, including basic connectivity, routine troubleshooting, and interface with corporate IT services and software vendors, but not including corporate network access, corporate applications support, or hardware configuration.
Maintains a strong and effective working relationship with all property IT, AV, Telephony and Infrastructure support services
Troubleshoot issues and come up with solutions.
Use additional resource to help resolve issues.
Flexibility on weekend and 2nd shift work – this will be based on hotel occupancy.

Benefits

Awesome Employee Focused Culture with many Associate Events!
Closed many weekends and most holidays
10 days of holiday pay.
Up to 14 Vacation & Sick days per year.
Weekly pay!
Leadership and Career development programs. Many opportunities to grow and transfer to new positions.
Free Lunch in our newly remodeled Associate Cafeteria.
Eligible for Medical Insurance and other awesome benefits within 30 days of employment.
Employer matching 401k.
Tuition Reimbursement.
Free parking on-site.
Free uniforms and we will clean them!
Benchmark Hospitality hotel discounts.