IT Technician Level I

Q2 Artificial Lift Services•Midland, TX

14h

About The Position

Join a company that’s growing, thriving, and built for long‑term success!Q2 Artificial Lift Services (Q2 ALS) is a trusted, industry‑leading artificial lift company with 50+ in-house repair and service facilities across the U.S. and Canada. Our operations are supported by world-class manufacturing, API & ISO Certified standards, and patented, top‑tier products engineered for exceptional performance.We provide stable careers, hands‑on training, and clear opportunities for growth. Our facilities are clean, organized, and fully equipped—offering a professional, modern environment designed to help you build your career. This is a fulltime position and may require occasional work or contact outside of regular business hours and some travel to remote sites will be required. This position will require strong technical ability, and professional certifications (Microsoft, VMWare, Cisco, etc) would be considered an asset, as would experience or certifications in SQL and SSRS. If you are interested in developing your skills in a dynamic and fast paced environment, this is your chance to be part of a growing, international oilfield manufacturing and service company.

Requirements

Industry certifications or equivalent experience/training (A+, Network+, etc)
Previous experience supporting Microsoft Windows and Office suites
Previous experience in a helpdesk role (ticket creation/tracking, answering phones/emails)
Hands on experience with computer hardware troubleshooting and repair
Must be fluent in English language, spoken and written.

Nice To Haves

Professional certifications (Microsoft, VMWare, Cisco, etc)
Experience or certifications in SQL and SSRS
Experience with networking infrastructure (cabling, programming)
Experience in a manufacturing facility/company would be beneficial

Responsibilities

Provide Tier 1 & 2 support (front line) to users (locally and remotely)
Perform data entry and documentation for IT systems and inventory, including helpdesk tickets
Assist in the administration of VOIP telephone system
Provide support for ERP system, and various in house developed tools/packages
Support Windows 10 & 11 desktops/laptops, and provide support for IOS and Android devices
Provide support for Microsoft Office suites
Configure and deliver new equipment including laptops, desktops, and mobile devices.
Install and configure various software packages, including AV and creative suites
Provide support for ethernet and wifi networks, and VPN connections
Provide support for print functionality (drivers, software issues, jams only)
May occasionally be required to lift up to 20kg, and spend long periods standing or moving.