IT Technician Level 1

The Place for Children with Autism•Chicago, IL

8h•Onsite

About The Position

The Place is seeking an enthusiastic, organized, and dependable entry-level IT Technician Level I to join their Information Technology team. This role is ideal for a recent college graduate or someone beginning their IT career who enjoys hands-on work with technology and wants to gain real-world experience supporting IT operations. The IT Technician Level I supports the full lifecycle of IT equipment—including preparation, configuration, deployment, recovery, and refurbishment—while working closely with the Helpdesk Support Technician and IT leadership. Training and guidance will be provided to help the individual build technical skills, follow established processes, and grow within the IT organization.

Requirements

Interest in IT support, hardware, and technology operations
Basic familiarity with computers, mobile devices, and common operating systems
Strong organizational skills and attention to detail
Ability to follow instructions, document work, and meet deadlines
Willingness to learn and grow in an IT environment

Nice To Haves

Familiarity with inventory systems, spreadsheets, or ticketing systems
Basic understanding of user accounts and access management

Responsibilities

Assist with preparing technology equipment for new employees
Support employee offboarding by coordinating the return and processing of IT equipment
Help create and disable user accounts under IT guidance
Set up laptops, desktops, tablets, phones, and accessories using documented procedures
Retrieve, receive, and inspect returned equipment
Clean, reimage, and refurbish devices for reuse
Package and ship equipment to employees and locations as needed
Track outbound and inbound shipments
Maintain basic shipping and asset records
Update and maintain IT inventory records
Assist with routine inventory audits
Label, organize, and store equipment appropriately