IT Technician I (Part-Time)

Perkins&Will • New York, NY

8h • $27

About The Position

Perkins&Will’s New York studio is seeking a part‑time IT Technician I (20 hours per week) to provide hands‑on technical support and help ensure the smooth day‑to‑day operation of our studio technology environment. This role is an integral part of the studio, partnering closely with the IT Services team, studio leadership, and operations to deliver responsive, high‑quality support that enables designers and staff to do their best work. This role is ideal for someone who enjoys a hands‑on, service‑oriented IT position in a collaborative, design‑driven environment—and who takes pride in helping people stay productive, connected, and supported through reliable technology. ESSENTIAL JOB FUNCTIONS Resolving helpdesk issues and providing IT maintenance/support for a studio. Close relationship with studio/regional Operations Director and Managing Directors group. Shows initiative and ability to work well independently and with others. Exhibits strong organization, attention to detail, and time management skills. Able to pivot and have a “hands-on” working style. Provide technical support and troubleshoot assistance to clients via phone, email, chat or in person. Diagnose and resolve hardware, software, and network-related issues in a timely and efficient manner. Receive, prioritize, and manage service requests from internal clients. Communicate with clients in a professional and friendly manner, actively listening to their concerns and providing clear and concise instructions and guidance. Escalate complex or critical incidents to appropriate technical teams and follow up to ensure prompt resolution has been met. Communicate incident updates to clients and provide status reports as needed. Contribute to the knowledge base and share best practices to enhance overall efficiency. Assist in managing IT assets including hardware and software inventory, license tracking, and equipment deployment. Coordinate with procurement and vendors for timely replacements and repairs. Conduct training sessions and provide orientation as needed. Stay updated on emerging technologies and trends to recommend innovative solutions. Reports to the IT Services Manager and/or Director of IT Services.

Requirements

• Basic proficiency in using and basic proficiency in administering: Windows desktop operating systems Mac OSx systems iOS devices Microsoft Teams PC and Laptop Hardware Ticketing systems Audio Visual systems
• An associate or bachelor’s degree in computer technology or related field or equivalent experience is preferred.

Responsibilities

• Resolving helpdesk issues and providing IT maintenance/support for a studio.
• Close relationship with studio/regional Operations Director and Managing Directors group.
• Shows initiative and ability to work well independently and with others.
• Exhibits strong organization, attention to detail, and time management skills.
• Able to pivot and have a “hands-on” working style.
• Provide technical support and troubleshoot assistance to clients via phone, email, chat or in person.
• Diagnose and resolve hardware, software, and network-related issues in a timely and efficient manner.
• Receive, prioritize, and manage service requests from internal clients.
• Communicate with clients in a professional and friendly manner, actively listening to their concerns and providing clear and concise instructions and guidance.
• Escalate complex or critical incidents to appropriate technical teams and follow up to ensure prompt resolution has been met.
• Communicate incident updates to clients and provide status reports as needed.
• Contribute to the knowledge base and share best practices to enhance overall efficiency.
• Assist in managing IT assets including hardware and software inventory, license tracking, and equipment deployment.
• Coordinate with procurement and vendors for timely replacements and repairs.
• Conduct training sessions and provide orientation as needed.
• Stay updated on emerging technologies and trends to recommend innovative solutions.
• Reports to the IT Services Manager and/or Director of IT Services.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees