IT Technician (Full Time)

Ballys Hotel & Casino • Black Hawk, CO

104d • $22

About The Position

Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. The company owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado. It holds OSB licenses in 13 jurisdictions in North America and has expanded its international reach with the acquisition of Aspers Casino in Newcastle, UK. Bally's also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, and Bally's Interactive International division, a leading global interactive gaming operator. The company employs approximately 11,500 people and operates around 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Additionally, Bally's has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

Requirements

• An associate's degree in a related field plus at least 2 years of experience, or the equivalent combination of education and experience, is required.
• Strong knowledge of PCs, servers, networks, software, hardware, and telecommunications equipment is required.
• Experience with Windows 10, Office 365, Active Directory, VMware, Cisco, Server 2012-2019, SQL preferred.
• Must obtain Colorado Gaming Commission Support License.
• Must be able to work any assigned shift, including late nights, weekends, holidays, and overtime.
• Read, write, and understand complex instructions and operating manuals.
• Communicate appropriately with all casino guests, casino departments, and fellow team members.
• Accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures.

Responsibilities

• Provide day-to-day system-level support of multi-user applications, including installation, design, configuration, deployment, maintenance, and support.
• Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.
• Effectively handle all service calls.
• Accurately assess user issues, and research, diagnose, and resolve problems.
• Promptly refer higher-level issues to other members of the MIS team for resolution.
• Follow up with users to ensure adequate problem resolution.
• Maintain integrity and security of company information through effective backup and restoration procedures and disaster recovery planning.
• Perform system security audits to meet compliance requirements.
• Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member information.
• Comply with all policies and procedures established by Bally's KC and department management.
• Perform other duties as assigned or any reasonable request from any member of management.

Benefits

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: Associate degree