IT Technician - Distribution Center

Rural King•Waverly, OH

45d•$15 - $16•Onsite

About The Position

As a DC IT Technician, you will be supporting the daily IT operations within our distribution center. This role involves the installation, maintenance, troubleshooting, and support of IT hardware, software, and network systems critical to distribution center operations.

Requirements

At least 3-5 years of IT field support experience at least an associate's degree in Information Technology, Computer Science, or related field or equivalent combination of experience and education.
Familiarity with ticketing systems (e.g., ServiceNow, Jira).
CompTIA A+, Network+, or similar certifications.
Knowledge of ITIL processes and basic project coordination skills.
Proficient with Windows OS, Office 365, Active Directory, and remote support tools.
Experience supporting RF handhelds (e.g., Honeywell, Zebra), label printers (e.g., Zebra), and other warehouse technologies.
Working knowledge of LAN/WAN environments, basic network troubleshooting, and cabling standards.
Strong diagnostic, problem-solving, and communication skills.
Ability to work independently, prioritize tasks, and respond to changing priorities under pressure.
Ability to maintain a seated or standing position for extended durations.
Capability to lift 15 pounds periodically.
Able to navigate and access all facilities.
Skill to effectively communicate verbally with others, both in-person and via electronic devices.
Close vision for computer-related tasks.

Nice To Haves

Experience with WMS systems such as HighJump/Körber, Manhattan, or Infios.

Responsibilities

Provide onsite IT support for desktop PCs, laptops, thin clients, mobile devices, printers, RF scanners, label printers, VoIP phones, and other distribution center technology.
Support and troubleshoot warehouse systems such as WMS terminals, handheld devices, conveyor control systems, kiosks, and IP surveillance equipment.
Maintain and repair network equipment including switches, access points, and cabling in accordance with network team guidelines.
Monitor and respond to support tickets, incidents, and service requests with a focus on minimizing downtime.
Collaborate with cross-functional IT teams to support application rollouts, equipment upgrades, and infrastructure changes.
Manage hardware inventory, coordinate RMA processes, and assist with equipment lifecycle management.
Ensure all equipment and systems meet operational and safety standards.
Participate in technology implementations, relocations, and disaster recovery initiatives.
Document support procedures, configuration details, and incident resolutions.
Provide support during off-hours and weekends as needed for system emergencies or critical projects.
Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
Perform other duties as assigned.

Benefits

401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%
Healthcare plans to support your needs
Virtual doctor visits
Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program
15% Associate Discount
Dave Ramsey's SmartDollar Program
Associate Assistance Program
RK Cares Associate Hardship Program
24/7 Chaplaincy Services
Company paid YMCA Family Membership