IT Technician 1 (DateCenter Operations)
About The Position
A 3rd Shift IT Technician job in Akron, OH is available courtesy of Akkodis. The IT Technician provides a differentiated customer experience to the IT customers by overseeing the health and wellbeing of IT connected systems and performing AutoSys and TWS batch job monitoring across multiple applications and platforms to support retail store operations. The position will monitor workload automation and identify and resolve batch job failures by coordinating support resources for proper triage and resolution including documentation of each incident in the appropriate systems. THIS POSITION IS MIDNIGHT TO 8AM
Requirements
- 2-4 years related experience required.
- Working knowledge of Microsoft Teams, Outlook, Word and Excel.
- MUST BE ABLE TO WORK MINIGHT TO 8AM FIVE DAYS A WEEK
Nice To Haves
- Familiarity with ServiceNow or digital workflow applications is a plus.
- Working knowledge of AutoSys, SolarWinds, Nagios software is highly desirable; Maestro/TWS knowledge would be a plus.
- Computer software and/or hardware technical training and/or earned college hours is a plus.
Responsibilities
- Monitors and proactively manages batch job scheduling end-to-end across platforms from a central point of control.
- Helps lead incident management process through its lifecycle to ensure effective and efficient responses for major incidents.
- Identifies and escalates technical trouble trends impacting store operations.
- Responds to incoming calls, provides input on health of systems and coordinates escalation processes pertaining to incidents that impact store operations.
- Assigns unresolved issues to the appropriate resolving groups via trouble tickets.
Benefits
- Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan.
- Our program provides employees the flexibility to choose the type of coverage that meets their individual needs.
- Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria.
- Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.
- Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.
- In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Administrative and Support Services
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
