The IT Support Technician is responsible for working across a broad range of technologies and communicating across multiple areas of the business to support user incidents and perform problem determination and resolution.
Provide first-level support for all systems, software, and hardware
Use problem management software to track all user incidents, requests, and system downtime
Responsible for completion and documentation of all assigned daily tasks and activities per the daily work schedule
Ensure user problems and requests are completed within approved SLA's
Collaborate with team members to create and maintain standard operating procedures and technical support documentation
Ensure all workspaces and equipment is maintained per department policy and procedures
Collaborate with team members to complete project work
College training equivalent to an Associate's degree in computer technology or equivalent technical training
At least one year in a technical support role preferred
Minimum age requirement is 21
Multiple benefit plans to suit your needs
Dental, vision, voluntary life, short term disability
Paid Time Off
401K
Opportunities for advancement
Positive and respectful work environment where diversity is valued
Generous employee discounts on dining, retail, amusements, and hotels