IT Technical Support (Teradyne, North Reading)
About The Position
As a global technology company, Teradyne delivers progressive solutions to complex testing challenges. Without creativity and diversity of thought, Teradyne's technological innovations would not leave the ground. If you are excited at the prospect of joining a global team, that is both exciting and dynamic, then Teradyne may be the place for you! Teradyne has an immediate need for an IT Technical Support team member based out of our LitePoint offices in San Jose, CA. Responsible for configuring, operating, training, maintaining, and supporting audio/visual (A/V) systems and Services (Microsoft Teams Rooms, Conference Room Technology) Communicates and coordinates with other departments, staff members, and vendors. Desktop support, user system configuration/deployment, and software/ productivity tool configuration and installation. Assist IT staff in user system (PC/ Laptop) configuration and deployment. Provide user support, analyze, and resolve wide range of computer HW and SW issues. Assist IT Systems administrators in IT infrastructure projects and server configuration and deployment. Troubleshooting complicated issues and driving to a solution. Interface with corporate information technology groups and key customers to improve customer experience and workplace collaboration tools. Stay up to date on workplace technologies by testing new desktop and mobile products.
Requirements
- Associate degree in computer science or equivalent experience
- 1-4 years of direct experience with PC's, Microsoft Windows 10, Windows 11, and Apple operating system Azure\InTune Administration
- Strong analytical skills
- Ability to comprehend a user HW/SW issue and provide solutions independently
- Strong understanding of fundamental networking principles
- Strong people skills; ability to communicate effectively, both written and oral
- Self-managed and motivated with a can-do, positive attitude
- Organized and attention to detail and accuracy
- Customer service oriented
- Be creative and adapt to modern technologies quickly
Responsibilities
- Configuring, operating, training, maintaining, and supporting audio/visual (A/V) systems and Services (Microsoft Teams Rooms, Conference Room Technology)
- Communicating and coordinating with other departments, staff members, and vendors
- Desktop support, user system configuration/deployment, and software/ productivity tool configuration and installation
- Assist IT staff in user system (PC/ Laptop) configuration and deployment
- Provide user support, analyze, and resolve wide range of computer HW and SW issues
- Assist IT Systems administrators in IT infrastructure projects and server configuration and deployment
- Troubleshooting complicated issues and driving to a solution
- Interface with corporate information technology groups and key customers to improve customer experience and workplace collaboration tools
- Stay up to date on workplace technologies by testing new desktop and mobile products
Benefits
- Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
