Lendmark Financial Services-posted 3 months ago
$22 - $29/Yr
Full-time
1,001-5,000 employees

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That’s one way we differ from our competitors. We are proud of what we as a team have accomplished. We will always strive for improvement, our motto since day one has been “Success is the only option.” Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program. We also offer optional benefits such as critical care, auto, home and pet insurance as well as other ancillary insurance options.

  • Provides first and second level incident and problem response to Company end-users.
  • Triage and assessment of end-user incident.
  • Create and track IT incident ticket.
  • End-user compute.
  • Hardware and software troubleshooting.
  • Setup, Image and ship End-user computer hardware.
  • Next Tier Escalation point from IT resources for incident and problem tickets.
  • Assess Escalations and determine next level Escalation support for problems and incidents that cannot be resolved or are recurring on a periodic basis.
  • Corporate telephony support including POTs, Call Center, Branch and corporate Telephony.
  • Initial assessment and troubleshooting to resolve telephony incidents.
  • Escalation to Telephony vendor if incident cannot be resolved through local methods.
  • Network - Meraki initial assessment and troubleshooting to resolve incidents.
  • Data Center services, servers, VDI initial assessment and troubleshooting to resolve incidents.
  • Cloud Services O365 initial assessment and troubleshooting to resolve incidents.
  • Excellent communication skills to provide closure to tickets that are completed or update end user and management chain on problems that are still in process to resolution.
  • Corporate Communication reporting companywide outages and updates.
  • Provides support to Peers and Technical Support Technician Level I.
  • Provides 'On the Job' training by improving competency of Technical Support Technician Level I.
  • Resource to project activities as needed.
  • Actively participates in IT assets location and ownership.
  • High school diploma.
  • 5+ years of related experience.
  • Effective communication and organization skills.
  • Ability to work under pressure.
  • Working knowledge of IT technology.
  • Undergraduate degree (ASCS/BSCS or equivalent).
  • A+, Network+, Cisco, MS Certifications.
  • Meraki Network experience.
  • O365 experience.
  • Active Directory (AD) Admin experience.
  • MS Virtual Server Admin Experience.
  • Medical benefits.
  • Dental benefits.
  • Vision benefits.
  • Paid time off.
  • Paid holidays.
  • 401(k).
  • Life insurance.
  • Long-term disability.
  • Tuition assistance.
  • Employee assistance program.
  • Optional benefits such as critical care, auto, home and pet insurance.
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