Under limited supervision, this position functions as technology support specialist. Position is a member of the support specialist hierarchy, and reports to the IT Computer Services Division Manager. ESSENTIAL JOB FUNCTIONS Responsible for handling first level and escalated support of service requests involving workstations, printers, networks and vendor specific hardware and software. Support ticket management for various end user requests. Configure, monitor and maintain updated virus protection software. Install new software and upgrade software for Desktop Operating Systems. Manages accounts and password resets in Active Directory. Setup, install, deploy operating system and software patches to Desktop Computers and servers. Maintain documentation of new and existing infrastructure and services. Once systems are installed, test system and troubleshoot bugs to ensure proper connectivity and compatibility/integration with interconnected systems. Provides technical advice to department management on software and hardware capabilities, limitations, and cost. Experience with Windows Server Update Services (WSUS) patch management. Proficient PC desktop troubleshooting and mobile device knowledge (iOS, Android). Basic networking knowledge (TCP/IP, DNS, DHCP, Lan/Wan). Performs other duties as assigned. Individual assignments will be determined by supervisor based on current workload and department needs.