IT-Technical Support Specialist

Mt Olivet Rolling Acres•Victoria, MN

1d•$23 - $26

About The Position

Job Summary: Provide first-line support for hardware, software and office equipment, assisting users in troubleshooting and resolving installation, configuration and problem issues in a timely manner. Mount Olivet Rolling Acres – MORA – is a diverse and inclusive nonprofit that has supported adults, seniors and children with developmental disabilities, behavioral health needs as well as age-related and chronic medical conditions for over 50 years in the Twin Cities metro. MORA provides an array of services: Adult Day Services, Contracted Case Management, Community Supports, over 30 Residential Homes, Respite, Therapeutic Recreation, Training for Guardians & Families, and a Discover Summer Daytime Programming for Youth with Disabilities. Our Metro Crisis Coordination Program (MCCP) offers a safety net of crucial and cost-effective services for adults and children. Hourly Pay Rate: $23.00-$26.00, DOQ $1,500 Retention Bonus for full-time staff Paid out over 1 year.

Requirements

Must pass Department of Human Services background check and maintain "qualified" status
Must not be excluded from working in government health programs by the Office of Inspector General
Must be able to successfully complete company’s physical job demands document.
If usting own vehicle for company business, must have a valid current driver’s license and must have vehicle insurance as required by state law

Nice To Haves

Associate or bachelor’s degree in IT or related field.
1-2 years related work experience.
Working knowledge of Microsoft Outlook and Personal Computers.

Responsibilities

Answer technical questions from users, providing guidance on software usage and resolving basic technical problems.
Ensuring all tickets from the MORA ticketing systems are respondied to. Work with MORA ticketing system.
Log and track user support requests, escalating to senior IT staff when necessary.
Provide basic training to users on new software or hardware functionalities.
Educate users about cyber security best practices and identify potential security threats.
Support all MORA computer, networking, telephone and office equipment as needed.
Strong understanding of computer hardware and software.
Understanding of HIPPAA Privacy and Security rules
Networking troubleshooting and problem-solving as needed.
Effectively communicate to explain technical concepts to non-technical users.
Display empathy and patience supporting MORA staff and clients
Work independently and as part of a team.
Travel via personal car to multiple group home locations to provide technical support and training (mileage reimbursement provided).
Respectfully collaborate with empoyees, supervisors, vendors, and clients
Performs other duties as assigned

Benefits

Full-time employees receive a comprehensive and competitive benefit package, including:
Medical insurance with company sponsored health reimbursement account and health savings account
Dental insurance
Life insurance; employee, spouse, and children’s coverage options
Long-term disability
Flexible spending; medical and dependent care
403B retirement plans that match after 1 year of employment
Paid time off up to 3 weeks annually which increases after the first year of employment
Opportunity for usage of our private vacation property west of Duluth (McGregor, MN)
Awards for outstanding employee performance and promotion opportunities
Generous tuition reimbursement and scholarship opportunities!
Many opportunities for advancement. Mount Olivet Rolling Acres promotes from within.