IT Technical Support Specialist III
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About The Position
You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility. This position is onsite in Lauderhill, FL office 5 days a week with some occasional travel to FL west coast. Position Purpose: Provides on-site and remote technical support to end users and site IT infrastructure (including network, print, audio/video and office setup) by troubleshooting hardware and software problems. Analyzes events and applies technical knowledge following established procedures and standards to resolve immediate end user needs. Installs software, updates, and upgrades on the computers and workstations on the network. Acts as a technical resource for other Support Specialists. Drives hardware delivery and setup; customize systems for unique end user needs. Analyzes, tests, and debug computer systems. Offers laptop/desktop break-fix assistance and remote desktop support. Supports operating systems, applications, security services, and hardware issue resolution for users (Android OS, iOS, Mac OS, Windows OS). Resolves technical issues with Local Area Networks (LAN) and Wide Area Networks (WAN). Works with IT Infrastructure teams to setups and maintain existing infrastructure environments and assist with local changes. Implements the necessary controls and procedures to protect information systems assets from intentional or inadvertent modification, disclosure, or destruction. Performs data transfer and manages imaging operations. Reports to users and management on status, resource needs, and projected outcomes of service tickets. Provides end user training and education. Acts as a technical resource for information technology support specialist. Performs other duties as assigned. Complies with all policies and standards.
