IT Technical Support Specialist I

Premier Health Consultants • Baton Rouge, LA

394d

About The Position

The IT Technical Support Specialist I at Premier Health Consultants LLC is a generalist role focused on the installation, configuration, and support of computer systems, as well as providing end-user support and account maintenance. The position involves remote IT support for urgent care clinics, troubleshooting hardware and software issues, and maintaining user accounts and networked devices.

Requirements

• Associate's degree or equivalent from a two-year college or technical school, or six months to one year of related experience and/or training, or equivalent combination of education and experience.
• Knowledge of common network protocols such as TCP/IP.
• Familiarity with common operating systems such as Windows.
• Proficiency in productivity software such as Microsoft Office.

Nice To Haves

• Strong communication skills, both oral and written.
• Ability to work well in a team environment.
• Experience in customer service.

Responsibilities

• Provide IT support via phone and remote connection to urgent care clinics.
• Travel to urgent care clinics to provide on-site IT support when required.
• Install, configure, and maintain desktop, laptop, and tablet computer systems.
• Identify, analyze, and resolve software, hardware, and network computing problems experienced by users.
• Work with vendors to support site-specific systems such as phone systems, alarm systems, and X-ray imaging.
• Set up and maintain user accounts in required systems.
• Configure smartphones and mobile devices.
• Install and configure a wide range of networked devices.

Benefits

• Competitive salary range of $39.1K - $49.6K per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: Associate degree