IT Technical Support II

E2 Consulting Engineers-posted 3 months ago
$105,000 - $130,000/Yr
Los Angeles, CA
Professional, Scientific, and Technical Services
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E2 Consulting Engineers, Inc. (E2) is a professional services firm established in 1988 specializing in a full spectrum of engineering services including, project engineering and design, federal base operations and infrastructure support services, gas pipeline construction and inspection services, environmental consulting and remediation, and information technology services. At E2, we value safety, innovation and collaboration, and we are dedicated to excellence. E2 is hiring a IT Technical Support II who will follow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents. The position is responsible for the initial analysis, diagnosis and troubleshooting of events. Ensure reported production outages/incidents are communicated and resolved in an expeditious manner. Manage staff onboarding and offboarding processes. Provide helpdesk related support in all areas of IT functions for the Airport Development Group.

  • Answer incoming customer emails to the Help Desk.
  • Follow established procedures to diagnose and troubleshoot system issues.
  • Analyze, determine, and document reported production outages/incidents.
  • Determine severity, impact, and nature of incidents.
  • Escalate as needed.
  • Communicate clearly with other team members.
  • Submit tickets for new service or applications requests in Freshdesk and IT Service-Now and other related tracking applications.
  • Complete onboarding or offboarding functions for staff being mobilized or demobilized.
  • Perform hardware and software installations.
  • Oversee deployments and relocations of staff at various locations throughout the airport footprint.
  • Provide IT support at Division-wide sponsored events.
  • Provide on-the-job training to new department staff members.
  • Provide computer orientation to new staff.
  • Bachelor's degree in computer science or related field preferred.
  • 10 years or more experience.
  • Must be able to lift at least 40lbs.
  • Ability to organize short and long-term tasks and communicate status of tasks with clients and management.
  • Effective oral and written communication skills, with an ability to communicate complex issues to a non-technical audience.
  • Ability to work with others.
  • Self-starter with results driven focus.
  • Capability to assume additional responsibilities.
  • Demonstrated experience managing data coordination and conversion projects.
  • Capable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory and storage devices.
  • Proficient in handling upgrades, replacements, and configurations.
  • Proficient in the installation, configuration, and administration of Windows operating systems (Windows 10, 11).
  • Experienced in applying security patches, system updates, and driver updates.
  • Proficient in deploying, troubleshooting, and providing user support for both standalone Microsoft Office and Microsoft 365 versions.
  • Highly experienced with core productivity tools such as Word, Excel, PowerPoint, and Outlook, as well as collaboration and integration solutions like OneDrive and Teams.
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • 401(k) with employer match
  • Paid time off
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