IT Technical Support I

Lee Andrews Group • Westchester, CA

198d • $72,000 - $83,200

About The Position

We are looking for candidates for an IT Technical Support I position on an airport capital improvement program. This position will follow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents. The position is responsible for the initial analysis, diagnosis and troubleshooting of events. Ensure reported production outages/incidents are communicated and resolved in an expeditious manner. Manage staff onboarding and offboarding processes. Provide helpdesk related support in all areas of IT functions for the Airport Development Group.

Requirements

• Minimum 5 years or more experience in IT support.
• Ability to organize short and long-term tasks and communicate status of tasks with clients and management.
• Effective oral and written communication skills, with an ability to communicate complex issues to a non-technical audience.
• Ability to work with others.
• Self-starter with results driven focus.
• Capability to assume additional responsibilities.
• Demonstrated experience managing data coordination and conversion projects.
• Must be able to lift at least 40lbs.

Nice To Haves

• Bachelor's degree in computer science or related field preferred or equivalent job experience of 5 years or more.
• Relevant Professional Licensure & Certifications preferred.

Responsibilities

• Monitor and maintain computer systems and networks.
• Identify, investigate, and resolve users problems with computer software and hardware.
• Field support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Implement new software and hardware installation as required.
• Analyze software and hardware usage and make recommendations for implementation/improvement.
• Answer incoming customer emails to the Help Desk.
• Follow established procedures to diagnose and troubleshoot system issues.
• Analyze, determine, and document reported production outages/incidents.
• Determine severity, impact, and nature of incidents.
• Escalate incidents as needed.
• Communicate clearly with other team members.
• Submit tickets for new service or applications requests in Freshdesk and IT Service-Now.
• Complete onboarding or offboarding functions for staff being mobilized or demobilized.
• Perform hardware and software installations.
• Oversee deployments and relocations of staff at various locations throughout the airport footprint.
• Provide IT support at Division-wide sponsored events.
• Provide on-the-job training to new department staff members.
• Provide computer orientation to new staff.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Vacation
• Sick-time
• 401k plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree