Weaver is seeking an individual to fill the IT Technical Support I role in our growing internal IT department. This is an entry-level IT Service Desk position to assist firm employees with application, software, hardware, network, and telephone questions. This person will receive and log customer interactions for incidents, service requests, and inquiries. They will also be responsible for routing service requests and incidents to the proper support group when issues should be escalated and rotating with team members on call system. This Technical Support I will be responsible for providing tier 1 support for low to medium-complexity issues and facilitating and communicating service outages (planned and unplanned). They will identify and resolve IT-related issues via telephone, email, remotely, or onsite in a timely, customer-focused manner. They will also assist IT Team with patches, upgrades, and setup and roll out equipment upgrades, as well as maintain software and hardware inventory control. This position requires the ability to lift light to heavy equipment on a regular basis. It also requires the ability to bend over/use step stools or ladders as needed to reach office materials and equipment.