IT Technical Support Engineer

Colgate-Palmolive • Piscataway, NJ

322d • $74,400 - $117,500

About The Position

Join our team as an IT Technical Support Engineer and become the go-to expert for Level 2 (L2) Support! You'll dive into thrilling challenges involving SAP Basis, system administration, network solutions, and workload automation within the dynamic Colgate environment and cutting-edge Google Cloud Platform. Collaborate with us to leverage powerful tools like Splunk, Stonebranch, and Splunk SOAR, driving innovation through insightful analysis, troubleshooting, and process automation. Ready to unleash your potential? Apply now and be a part of our exciting technological journey!

Requirements

• Bachelor's Degree in Computer Science or related field
• Knowledge on Database, Server, Operating Systems
• Strong analytical and troubleshooting skills
• 2+ years of experience in databases, SAP basis, system administration

Nice To Haves

• Strong knowledge of SAP Cloud Platform, SAP API, Python, and Google Cloud Platform.
• Experience with SAP Basis, Stonebranch, Splunk, and proficiency in operating systems like AIX, Linux, and Windows.
• Basic understanding of cloud infrastructure and experience with automation tools and processes.
• Basic knowledge of UNIX scripting and proficiency in G-Suite applications.
• Excellent verbal and written communication abilities.

Responsibilities

• Resolve issues related to data center infrastructure, databases, SAP Basis, and network automation within Google Cloud Platform.
• Address escalated problems from L1 support and escalate to L3 if unresolved within service level agreements.
• Execute SAP HANA upgrades and revisions, perform Basis functions, and configure system integrations and automations using Python.
• Cooperate with vendors and ESC teams for problem resolution and conduct system maintenance and operation tasks.
• Manage alerts using Splunk, maintain technical documents, and participate in on-call support including weekends and holidays.

Benefits

• Comprehensive benefits package including medical, dental, vision, basic life insurance.
• Paid parental leave and disability coverage.
• Participation in the 401(k) retirement plan with company matching contributions.
• Minimum of 15 vacation/PTO days and 13 paid holidays.
• Paid sick leave adjusted based on role and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Chemical Manufacturing
• Education Level: Bachelor's degree