IT Technical Support Engineer

Price Brothers • Overland Park, KS

3d • Onsite

About The Position

Price Brothers Management Company, continuing the legacy of building Community.
Price Brothers Management Company is a premier family owned and operated property management organization with over 100 years in the real estate industry. We believe in investing in our team members to create a culture that encourages and promotes innovative ideas, growth opportunities, and team building. Through our dynamic and caring team we will IMPACT the lives of our residents, commercial tenants, team members, business partners and communities. Each individual plays a critical role in our success!
"Our employees have always been the beating heart of our business. The shared sense of pride and the work is unmatched. There is no Price Brothers without all the team members that call Price Brothers home." - Lena Price
If you are eager to join a team where your opportunities are limitless, find your next career at Price Brothers!

Requirements

• Demonstrate effective, courteous communication (written and verbal) and interpersonal skills.
• Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Work well with others and follow instructions.
• Strong customer service skills, with the ability to maintain confidentiality and professionalism.
• Basic math skills.
• Good organizational skills.
• Strong attention to detail.
• Knowledge and practice of Company standard operating procedures.
• Professional attitude and neat, clean, well-groomed appearance.
• Ability to work independently with minimal supervision and willingness to learn.
• Effective time management skills.
• Ability to manage multiple tasks and have exceptional follow up skills.
• Ability to work under some pressure relating to the completion of projects on schedule.
• Team members must have the ability to operate in a constant state of alertness, and safe manner.
• Able to manage emergency situations.
• English must be used when communicating with a client or coworker. Another language may be used if preferred by both parties.
• Driving is an essential function of the job.
• Ability to learn and retain knowledge of operating software system.
• Willingness and ability to learn additional software packages as required.
• Develop and maintain vendor relationships.
• Exceptional management and problem-solving skills.
• Computer proficiency including but not limited to Microsoft Office products, word processing and spreadsheet programs.
• Ability to maintain confidentiality and handle sensitive issues.
• Valid driver license legally allowing driving for work purposes during working hours.
• Valid automobile insurance when operating a vehicle for business purposes.
• Any other licenses/certifications required by a governing agency - otherwise, none.
• Only those required to maintain government agency certification or licensing
• Must have fine hand motor skills.
• Must be able to kneel, crouch, or stoop down and pick up small items.
• Requires normal visual acuity, and field of vision, hearing, speaking, color perception, sense of smell, depth perception, and texture perception.
• Must be able to perform repetitive key-stroking activity for up to several hours a day.
• Must be able to tolerate prolonged sitting for up to several hours a day.
• Must be able to lift and carry objects up to 30 pounds consistently, with heavier weight necessary at times up to 50 pounds.
• Must be able to push/pull objects up to 25 pounds.
• Associate’s degree in field or higher preferred.
• Minimum number of years in similar position: 2 years

Nice To Haves

• Experience with Cisco Meraki network technologies, including MX security appliances, switches, access points, and cameras
• Cisco Meraki certifications or relevant experience with Meraki cloud-managed devices.
• Familiarity with Zendesk for ticketing and customer support management.
• Experience with Microsoft 365 apps, including Word, Excel, Outlook, Teams, SharePoint, and OneDrive

Responsibilities

• Assist in the operation and maintenance of the local and wide area networks (LANs and WANs). Monitor network connectivity and performance and suggest means to optimize network performance. Maintain other computer / network related equipment as directed.
• NOTE: As the business needs of each location may vary, so do the specific tasks. This is intended to be a generalized description.
• Maintain a database inventory of all hardware and software installed on desktop computers.
• Maintain, troubleshoot and administer the local area networks. (LANs) and wide area networks (WANs).
• Provide security education and awareness training to users.
• Implement data, software and hardware security procedures.
• Disaster recovery operations.
• Install desktop hardware and desktop operating system software.
• Perform routine network start up and close down and maintain control records.
• Configure, install and maintain computer workstations, software products and peripheral equipment according to defined system standards and procedures.
• Provide problem-solving services to network users.
• Communicate in person and electronically with computer users experiencing difficulties to determine and document problems they are experiencing.
• Collect, organize and maintain a problem and solution log for use by other technical support staff.
• Provide advice and training to users in responses to identified difficulties
• Research operating system and software application security updates and deploy these updates as required
• Consult user guides, technical manuals and other documents to research and implement solutions

Benefits

• The company offers an array of outstanding health and wellness benefits starting the first of the month after 30 days of service. Reasonable insurance premiums including medical options, dental, vision, life & disability, FSA dependent care, legal assistance, identity theft and more. Participate in the company’s 401k retirement plan, enjoy paid time off and 10 holidays + your birthday! Whether we are cheering on one of our local sports teams, volunteering at a philanthropy or celebrating team milestones, Price Brothers cares about our team members & our community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree