IT Technical Support - Coordinator 1
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About The Position
The IT Helpdesk Operations position at The University of New Orleans involves providing statewide onsite installation, configuration, repair, maintenance, and support for state-owned workstations, laptops, thin client devices, desktop printers, network printers, network communication devices, video conferencing equipment, software applications, and all associated components, peripherals, and media. The role includes managing user accounts on local PCs, select servers, and Active Directory in compliance with industry standards, utilizing a tracking system to document ticket resolutions, and providing limited support for approved mobile devices containing State proprietary data. Additionally, the position requires training and assisting end users on technical issues, ensuring continuity of operations during disasters, and traveling to various sites as needed. The candidate will also identify, diagnose, and assist with the resolution of network issues related to end user problems, restore data from backup systems, and manage all assigned issues handled by other internal IT units or external contractors.
