Kentucky Farm Bureau Mutual Insurance Company-posted 16 days ago
Full-time • Entry Level
Louisville, KY
501-1,000 employees

This position supports the Directors, Managers and staff in Information Technology performing administrative duties and support functions. Relies on experience and judgment to plan and accomplish goals. A wide degree of creativity and latitude is expected. This role also provides operational support of IT initiatives by coordinating documentation, tracking timelines, and assisting with resource planning and logistics. A strong understanding of technical environments and the ability to work across teams is essential.

  • Schedule meetings: take minutes at assigned meetings and maintain an agenda and action item list.
  • Maintain and organize technical documentation, including system inventories, vendor contacts, and service agreements.
  • Assist staff with development and preparation of documents, spreadsheets, and presentations.
  • Maintain on-call and production review schedules for the IT managers.
  • Maintain calendars and schedules for the IT Directors.
  • Review contracts to extract pertinent information, such as terms, tasks, due dates, and amounts.
  • Complete contract summary sheets and send MSA and SOW documents for legal review.
  • Obtain quotes for necessary equipment and create purchase orders.
  • Support IT budget planning and reconciliation, including tracking actuals vs. budget, identifying variances, and preparing reports for management review.
  • Maintain organized records of IT invoices, track payment status, and follow up on discrepancies to support efficient financial operations
  • Maintain positive relationships within the department, cross functionally throughout the organization, as well as externally.
  • Perform as a backup to the VP’s Executive Assistant.
  • Support IT leadership in tracking initiative timelines, deliverables, and resource assignments.
  • Collaborate with Training and Development teams to support IT-related training initiatives, including provisioning tools, accounts, and managing access.
  • Monitor and update internal tools or dashboards used for tracking IT tasks and priorities.
  • Facilitate logistics for technical deployments, upgrades, and vendor engagements.
  • Regular, predictable attendance.
  • This list of Essential Functions is non-exhaustive and may be supplemented as necessary.
  • Make travel arrangements, hotel reservations, and reserve company cars.
  • Help coordinate activities and company events (i.e. holiday, retirement, Ky State Fair, etc.).
  • Demonstrates a commitment to the Guiding Principles ensuring they are incorporated into department deliverables.
  • Assist all IT personnel in any manner necessary to ensure the smooth operation of the department.
  • Represent the Information Technology department in a positive and professional manner.
  • Give assistance to other departments when requested and approved by a director.
  • Help prepare materials and logistics for technical reviews, audits, or compliance checks.
  • Provide support for internal IT communications, including drafting updates or coordinating announcements.
  • Associate’s or Bachelor’s degree in Business or Information Technology, Computer Science, or a related field (preferred).
  • Advanced proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Visio, and Teams.
  • Familiarity with IT service management tools (e.g. Jira).
  • Basic understanding of networking concepts, cybersecurity principles, and troubleshooting hardware/software issues.
  • Strong problem-solving and analytical skills.
  • Excellent customer service orientation and interpersonal abilities.
  • Effective time management and organizational skills; ability to manage multiple projects and priorities in a fast-paced environment.
  • Ability to communicate technical information clearly to non-technical audiences.
  • Commitment to confidentiality and data protection.
  • Willingness to pursue ongoing professional development and training.
  • Ability to work independently and collaboratively within cross-functional teams.
  • Flexibility to adapt to changing technologies and business needs.
  • Good oral and written communication skills.
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