TN Bristol IT Tech

Advanced Call Center Technologies•Blountville, TN

32d

About The Position

Advanced Call Center Technologies is seeking an IT Technician to join our team. We offer: Opportunities to advance within Flexible schedules Tremendous bonus opportunities Fantastic Leaders and a Positive environment Affordable benefits for you, your spouse, and/or children after 90 days Paid time off and paid holidays after 90 days IT Technician Overview: Reporting to the Site IT Lead, the responsibilities will include - Support all users working from our call centers and work from home user's over the phone when needed. Support prepping and shipping IT related equipment.

Requirements

Demonstrate multi-tasking skills
Strong problem solving and analytical skills
Excellent written and communication skills; able to effectively communicate with individuals at all levels
Ability to manage day to day activities as well as new project hardware/software implementations and upgrades in a fast paced and time stressed environment
3+ years supporting Windows environments preferred
Experience with Windows Networking, Active Directory, DNS, VOIP and Network Routing

Nice To Haves

Bachelor's degree in Computer Science or MIS related field preferred

Responsibilities

Troubleshooting IT related issues at the desktop level and assist other IT teams as directed
Coordinate with local vendors as necessary as it relates to the maintenance and troubleshooting of IT infrastructure devices, components and facilities.
Provide PC desktop hardware, software, application and local network connectivity support
Installation and testing of new hardware, software and applications
Documentation of all internal site hardware/software/licensing at the desktop level
Research and provide recommendations for integrating new technology and methodologies for improving PC desktop support.
Assist with various enterprise project initiatives at the PC/Desktop level. This will include assisting with various phases of a desktop infrastructure project including support, software/hardware testing & verification and deployment.
Assist on setting up new call centers in all the various IT related tasks involved.
Support all efforts to send agents to work from home.
Provide IT support via phone, WebEx or zoom rooms to our work from home users when necessary.
Participate on IT setup classes as needed
Troubleshooting IT related issues at the desktop level onsite or via phone, WebEx, zoom rooms, etc.
Complete all assignments related to our weekly IT checklist
Be part of our weekly site rotation.
Be part of our on call rotation support after hours.
Be part of our shipping process.