IT Tech Support Specialist I - 8:30pm - 5:30am

Border States • Fargo, ND

4d • Onsite

About The Position

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work. This position will be located in: Fargo, ND
Application Deadline: February 10, 2026.
Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.Job SummarySupports and assists with the day-to-day operations of the Information Technologies Department by administering support of personal computers.  Assists in the operation of computer networks by installing hardware such as PCs, laptops, printers, mobile devices, phones, and cabling systems.  Prepares new computers for installation including loading operating systems, application software, and installing necessary hardware, which includes adding video cards, memory, and accessories. Diagnoses and repairs personal computers, mobile devices, and other various hardware.

Requirements

• Two-year degree in Computer Technology or the equivalent in work experience.
• Knowledge of Windows desktop PC’s is essential.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to effectively plan and organize and execute time management.
• Excellent customer service skills include being competent, accurate, responsive, and engaged.
• Requires independent judgment and decision making within area of expertise and expected to provide recommendations on decisions of a material nature.
• Ability to meet goals, timelines, and outcomes on projects.
• Ability to interact and collaborate with customers, various departments, and management levels.
• Demonstrated specialized working knowledge of a specific department.
• Critical thinking and problem-solving skills.

Nice To Haves

• Four-year Computer Technology degree preferred.
• Experience managing additional OS’s such as OSX, iOS, Android, iPadOS, and others preferred.
• Experience working with computers in a WAN environment is helpful.
• Working knowledge of Microsoft Office and O365, Internet, email and SAP software preferred.
• Passionate about customer service

Responsibilities

• Assists in the operation of computer networks by installing, configuring, and supporting hardware such as PCs, laptops, printers, mobile devices, phones, credit card devices and cabling systems.
• Prepares new computers for installation including loading operating systems, application software, and installing necessary hardware, which includes adding video cards, memory, and accessories.
• Diagnoses and repairs personal computers, mobile devices, and other various hardware.
• Sends units out for repair and ensures the repair is accomplished in a timely manner.
• Uses and assists in the administration of PC lifecycle configuration management software for inventory, software distribution and installation, patch deployment, imaging, and remote support of PCs, laptops, and mobile devices.
• Provides phone support as part of the IT Helpdesk and works with PC users on hardware and software problems.
• Develops and maintains effective working relationships with customers, vendors, and others related to the company.
• Promotes and maintains the identity and reputation of BSE, ensuring customer satisfaction and addressing problems and complaints as they arise.
• Initiates timely communication with the supervisor regarding personal computers and related measures as defined by the supervisor.
• Provides accurate, timely documentation of expenses and other information as requested.
• Provides input or recommendations to the department budget.
• Researches and analyzes various topics and function of the department.
• Performs other duties as assigned by supervisor or designate.

Benefits

• Health, Dental and Vision Benefits
• Accident, Critical Illness, Hospital Indemnity
• FSA & HSA
• Employee Stock Ownership Plan (ESOP)
• Disability Benefits
• 401(k) Retirement Plan
• Life Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Volunteer Time
• Personal Leave time and more!
• Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees