IT-Tech Support Internship

About the position

William S. Hein & Co., Inc. is a global leader in legal publishing, serving over 3,500 institutions across 150+ countries. Our flagship product, HeinOnline, is the largest image-based legal research database worldwide, hosting 100+ databases and 230+ million pages of content. We simplify and innovate legal research, empowering professionals and researchers through cutting-edge technology and a user-focused approach. At Hein, we don’t just work; we thrive. Here’s what sets us apart: Health & Wellness Benefits include an in-house chef offering breakfast, lunch, and dinner-to-go, a quiet room equipped with massage chairs for relaxation, convenient access to scenic walking trails, complimentary access to an on-site gym featuring a Peloton and sauna, and on-site resources for mental health support, nutrition counseling, and legal assistance. Professional Growth opportunities include access to professional development programs, workshops, and mentoring, as well as opportunities to take on impactful projects that elevate your skills and career. The average company tenure is 14.3 years. Join a tech-forward environment at the forefront of innovation, leveraging AI, advanced search algorithms, and data-driven development to transform research and simplify complex problems. Company culture emphasizes employee-driven initiatives like DE&I committees and events, a collaborative and innovative work environment powered by tools like Basecamp, and a culture that values ideas, collaboration, and curiosity.

Responsibilities

• Assisting in diagnosing and troubleshooting hardware, software, and network issues.
• Assisting with basic cybersecurity tasks, such as monitoring and responding to potential threats.
• Providing internal help desk/desktop support to resolve end user problems in a timely manner.
• Documenting technical issues and their resolutions in Basecamp.
• Installing, configuring, and maintaining computer systems and applications.
• Updating the company asset database as new equipment is assigned out.
• Assisting with setting up and maintaining network devices such as routers, switches, and printers.
• Assisting the Network & Securities Admin with updates, server patching and backups.
• Providing support for Microsoft Teams and video conferencing tools.
• Assisting the Network & Systems Manager with various projects.
• Collaborating with other IT team members to identify and implement improvements.
• Adhering to IT security policies and procedures.
• Participating in IT projects, including system upgrades and migrations.
• Educating users on best practices and providing training on IT systems and tools.
• Additional responsibilities as requested by Management.

Requirements

• Coursework in Information Technology, or a related field.
• Experience with Windows and/or Linux operating systems.
• Familiarity with IT security concepts and best practices.

Nice-to-haves

• Knowledge of scripting or programming languages (Python/PHP).

Benefits

• In-house chef offering breakfast, lunch, and dinner-to-go.
• Quiet room equipped with massage chairs for relaxation.
• Convenient access to scenic walking trails for outdoor breaks.
• Complimentary access to on-site gym featuring a Peloton and sauna.
• On-site resources for mental health support, nutrition counseling, and legal assistance.
• Access to professional development programs, workshops, and mentoring.