IT Tech I (High Point, NC)

GT Independence • High Point, NC

11h • Hybrid

About The Position

The IT Tech I serves as the initial point of contact for end-users, responsible for identifying the root cause of IT issues. This role involves regular communication with office staff to ensure computer equipment functions correctly and to provide timely problem resolution. Key duties include the skilled use of complex machines like word processors and personal computers, basic troubleshooting and repair, data manipulation using published software, and keeping computers and peripherals updated. The position also requires screening technical literature for referrals, making recommendations, performing routine infrastructure maintenance, and supporting Cloud infrastructure settings and deployment.

Requirements

• High School diploma or equivalent required
• Excellent customer service skills
• Attention to detail; Excellence in quality of work
• Ability to identify difference between and resolve hardware and software issues
• Network troubleshooting basics
• Advanced Knowledge of Microsoft Windows 10 Operating Systems
• Advanced Knowledge of Microsoft Office Products
• Familiar with Microsoft Server Products including, Windows Server 2008/2012/2016/2019 (Active Directory; DHCP; DNS; Print Server)
• Knowledge of mobile device configuration
• Knowledge of installing and managing antivirus software
• Ability to work independently and efficiently manage time
• Excellent written and verbal communication skills

Nice To Haves

• Degree in Information Technology preferred
• CompTIA A+ or Microsoft Certification or equivalent experience a plus

Responsibilities

• Serve as first point of contact between end-users and IT staff to identify the root cause of an issue.
• Communicate regularly with office staff to ensure computer equipment is working correctly and respond in a timely manner to solve problems.
• Regular, skilled use of more complex machines, including word processors or personal computers; responsible for basic troubleshooting and repair or manipulation of data using published software.
• Keep computers and peripherals up to date and functioning properly.
• Screen complex, technical or specialized literature for referral.
• Make and implement recommendations based on the problem identified.
• Perform routine maintenance and management of infrastructure and systems.
• Support Cloud infrastructure settings and deployment.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED