IT Team Manager Dealer Applications Platform Operations and Compliance

American Honda Motor Company•Torrance, CA

3d•Onsite

About The Position

What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.” We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future! Job Purpose The Dealer Applications Unit manages mission-critical systems providing essential connectivity and operational support for all Honda dealers, Independent Service Repair facilities, and field associates across all business lines. As a key member, the Team Manager leads the team responsible for the design, development, and maintenance of dealer and field application platforms, ensuring alignment with organizational objectives, compliance, operational excellence, and platform innovation. Strategic Leadership: Present IT strategy and updates to executives and senior leadership. Collaborate with business, IT teams, and partners to identify, recommend, develop, implement, and support fast, modern, and cost-effective technology solutions and services. Team Management: Provide leadership, direction, mentoring, and supervision for team members. Ensure the success of projects, enhancements, and support, including budget and QCD (Quality, Cost, and Delivery). Project and Support Oversight: Ensure all projects, enhancements, and portfolio support follow IT methodologies. Serve as the initial point of escalation for issues, reporting to the Unit Manager as needed. Technical Leadership: Act as Solutions Architect on multiple projects, leading technical workstreams and partnering with architects and review boards to obtain approvals. Build vision, technology roadmaps, and planning artifacts. Governance and Compliance: Provide governance and oversight for all team activities. Define and implement IT policies, procedures, and best practices. Ensure compliance with enterprise and industry standards, security, data privacy, SOX, and PII regulations. Support audits. Innovation and Improvement: Work with management, vendors, and partners to identify opportunities for business innovation and technology improvements. Develop relationships to ensure business requirements are met. Budget Management: Assist and contribute to budgetary processes. Ensure budgets are adhered to and allocated correctly. Talent Acquisition: Conduct interviews for candidates and assist with vendor/third-party agreements. The ideal candidate will be a proactive leader who drives innovation, fosters teamwork, demonstrates strong service orientation, and delivers results in a dynamic IT environment

Requirements

IT related Bachelor Degree and/or equivalent work experience
8+ years in Information Technology/Information Services
5+ years supervisory, resource management, vendor management experience
5+ years experience supporting IT Delivery
5+ year experience managing and delivering large/ multiple projects, platforms, and products
In-depth knowledge of applicable SOX, PII, data privacy practices, security, and governance
Strong project management skills for delivering quality results on time and on budget
Experience managing teams with differing priorities and expertise
Excellent written, presentation, and communication skills at all levels
Strong problem-solving and root cause analysis abilities
Experience with estimation, planning, and budget management
People management, team building, coaching, mentoring, negotiation, and conflict resolution skills
Vendor management and contract negotiation experience
Proficiency with PowerPoint, Excel, Word, and Visio
Experience leading large scale transformational and modernization initiatives
Experience designing solutions and providing technical architecture oversight
Leadership in solution and business architecture, including direction and oversight of design, methodologies, tooling, partnerships, and support models
Experience performing modelling, gap analysis, and crafting architecture artifacts (context diagrams, data flow diagrams, business capability roadmaps)
Experience working with Architecture Review Board
Experience building 5-year visions and 3-year technology roadmaps and other planning artifacts
In-depth experience of B2D and B2B Web Hosting environment
Familiarity with both Agile and Waterfall methodologies
Ability to manage multiple goals and deadlines, mentor others, and build strong networks at executive levels

Responsibilities

Strategic Leadership: Present IT strategy and updates to executives and senior leadership. Collaborate with business, IT teams, and partners to identify, recommend, develop, implement, and support fast, modern, and cost-effective technology solutions and services.
Team Management: Provide leadership, direction, mentoring, and supervision for team members. Ensure the success of projects, enhancements, and support, including budget and QCD (Quality, Cost, and Delivery).
Project and Support Oversight: Ensure all projects, enhancements, and portfolio support follow IT methodologies. Serve as the initial point of escalation for issues, reporting to the Unit Manager as needed.
Technical Leadership: Act as Solutions Architect on multiple projects, leading technical workstreams and partnering with architects and review boards to obtain approvals. Build vision, technology roadmaps, and planning artifacts.
Governance and Compliance: Provide governance and oversight for all team activities. Define and implement IT policies, procedures, and best practices. Ensure compliance with enterprise and industry standards, security, data privacy, SOX, and PII regulations. Support audits.
Innovation and Improvement: Work with management, vendors, and partners to identify opportunities for business innovation and technology improvements. Develop relationships to ensure business requirements are met.
Budget Management: Assist and contribute to budgetary processes. Ensure budgets are adhered to and allocated correctly.
Talent Acquisition: Conduct interviews for candidates and assist with vendor/third-party agreements.
Collaborate with Unit Manager to shape direction and vision for IT, Division, Department, and Unit.
Communicate business and IT strategies to the team.
Maintain a strategic perspective on business and technology in IT planning.
Recommend and implement continuous improvement for processes and operations, following TQM and PDCA methodologies.
Achieve unit and project budget targets; ensure projects are delivered on time and within budget.
Ensure IT assets comply with governance, risk, and compliance standards, including PII and other best practices.
Lead audit requirements for the unit.
Foster associate development through teaching, coaching, mentoring, and effective performance management.
Motivate and engage the team to achieve goals and objectives.
Deliver operational KPIs for supported platforms, including system and security upgrades, enhancements, and bug fixes.
Collaborate with infrastructure and security teams to mitigate cyber risks.
Manage analytics and reporting for system health.
Work with managers to develop and communicate vision, roadmaps, and project issues aligned with IT strategy.
Encourage innovative thinking within the team.
Promote IT and its capabilities
Build relationships and networks to establish trust and credibility with internal and external customers.
Use persuasion and influence to achieve enterprise IT goals.
Learn and understand business needs and maintain strong partnerships.
Develop relationships with business teams and serve as a go-to resource for business solutions.
Collaborate with other IT teams to provide learning and innovation opportunities for customers.
Design technical solutions and provide architecture oversight, including code reviews.
Direct design, methodologies, tooling, partnerships, and support models.
Perform modeling, gap analysis, and create architecture artifacts (e.g., context diagrams, data flow diagrams, business capability roadmaps).
Work with Architecture Review Board for project approvals.
Lead business and technical workstreams in critical projects.
Build vision, technology roadmaps, and planning artifacts.

Benefits

Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
Regional Bonus (when applicable)
Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included)
Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
Paid time off, including vacation, holidays, shutdown
Company Paid Short-Term and Long-Term Disability
401K Plan with company match + additional contribution
Relocation assistance (if eligible)
Advancement Opportunities
Career Mobility
Education Reimbursement for Continued Learning
Training and Development Programs
Lifestyle Account
Childcare Reimbursement Account
Elder Care Support
Tuition Assistance & Student Loan Repayment
Wellbeing Program
Community Service and Engagement Programs
Product Programs