IT Systems Technician

ProMach Careers • Fort Worth, TX

1d

About The Position

At ProMach, we’re looking for people who want to shine. You’ll have opportunities to take your career in the direction you desire. You can be creative. Strategic. Persuasive. Influential. Meticulous. A technical enthusiast. A closer. A futurist. As an IT Systems Technician, you’ll be challenged and rewarded. Impact our customers’ packaging performance and efficiency every day. Help build the future of packaging automation. We’re proud of that and know you will be too. Do we have your attention? Keep reading. ID Technology is seeking an IT Systems Technician. In this role, you will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. You will also train computer users and maintain daily performance of computer systems. Does this work interest you?

Requirements

• 1-2 years’ experience working IT help desk
• Associate’s degree or relevant certification preferred
• Effective communication skills, both written and verbal
• Ability to multitask and meet timelines on deliverables
• Self-motivated and eager to excel in your work environment
• Proficient in Microsoft Server OS, Active Directory, Microsoft Windows (10, 11), Microsoft Office 365, and Apple iOS
• Ability to troubleshoot basic computer hardware
• Experience with basic networking (routing, switching, TCP/IP, DHCP, DNS)

Responsibilities

• Resolve incidents according to company/corporate policy
• Provisioning/Deprovisioning user accounts across multiple applications
• Install, move, add, or change new hardware and software
• Troubleshoot hardware and software issues
• Comprehensive note-taking and time tracking in incidents
• Escalation of tasks as needed
• Coordinate with corporate IT on high-level issues
• Complete project task work
• Provide telecom diagnosis and support
• Support maintenance tasks
• Software installation and updates
• Hardware lifecycle/purchasing and decommissioning
• User accounts and permissions across multiple applications
• Cell phone rollouts
• Disaster Recovery Testing

Benefits

• There's no monopoly on good ideas or limits to how far you can advance with our team.
• We offer an open, communicative environment that fosters individual initiative.
• We pride ourselves in being a company where people choose to build a career.
• Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match.
• there is no waiting period for benefits – you are eligible on your first day of employment!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree