IT Systems Technician

Pro Mach•Fort Worth, TX

About The Position

At ProMach, we're looking for people who want to shine. You'll have opportunities to take your career in the direction you desire. You can be creative. Strategic. Persuasive. Influential. Meticulous. A technical enthusiast. A closer. A futurist. As an IT Systems Technician, you'll be challenged and rewarded. Impact our customers' packaging performance and efficiency every day. Help build the future of packaging automation. We're proud of that and know you will be too. Do we have your attention? Keep reading. ID Technology is seeking an IT Systems Technician. In this role, you will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. You will also train computer users and maintain daily performance of computer systems. Does this work interest you?

Requirements

1-2 years' experience working IT help desk
Effective communication skills, both written and verbal
Ability to multitask and meet timelines on deliverables
Self-motivated and eager to excel in your work environment
Proficient in Microsoft Server OS, Active Directory, Microsoft Windows (10, 11), Microsoft Office 365, and Apple iOS
Ability to troubleshoot basic computer hardware
Experience with basic networking (routing, switching, TCP/IP, DHCP, DNS)

Nice To Haves

Associate's degree or relevant certification preferred

Responsibilities

Resolve incidents according to company/corporate policy
Provisioning/Deprovisioning user accounts across multiple applications
Install, move, add, or change new hardware and software
Troubleshoot hardware and software issues
Comprehensive note-taking and time tracking in incidents
Escalation of tasks as needed
Coordinate with corporate IT on high-level issues
Complete project task work
Provide telecom diagnosis and support
Support maintenance tasks
Software installation and updates
Hardware lifecycle/purchasing and decommissioning
User accounts and permissions across multiple applications
Cell phone rollouts
Disaster Recovery Testing

Benefits

There's no monopoly on good ideas or limits to how far you can advance with our team.
We offer an open, communicative environment that fosters individual initiative.
We pride ourselves in being a company where people choose to build a career.
In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck.
Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match.
And because we understand the importance of feeling protected, there is no waiting period for benefits - you are eligible on your first day of employment!

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