IT Systems Support
About The Position
The Commerce Director’s Office provides centralized finance, budget, legal, IT and HR services and resources for the Department Divisions and attached boards. This position is a Computer User Support Specialist for the Montana Department of Commerce (DOC) Information Technology Team. The position is responsible for providing user support for agency staff across Windows, macOS, and mobile devices, handling complex issues escalated from enterprise Tier 1 and serving as a customer-facing IT resource within DOC. The position manages DOC endpoint hardware lifecycle activities including deployment, configuration, inventory, and procurement; leads IT onboarding, computer training, and user communications for DOC staff; and provides cross-coverage support for systems administration and security activities as needed. The position reports to the Information Technology Manager.
Requirements
- Demonstrated customer service experience providing courteous, clear, and timely support to users of varying technical skill levels, including explaining technical issues in plain language and maintaining professionalism in difficult or high-pressure situations.
- Proficiency in hardware and software configuration, installation, and maintenance; system diagnosis and troubleshooting; and experience with multi-platform endpoint support (Windows, macOS, mobile devices) in an enterprise environment.
- Principles and practices of computer science; hardware and software configuration, installation, and maintenance
- System diagnosis and troubleshooting
- Internet applications and technology
- Windows and Windows-based applications, macOS (preferred), and mobile device platforms.
- Active Directory, telecommunications, and endpoint management
- Hardware and peripheral equipment lifecycle management including selection, purchasing, deployment, configuration, and troubleshooting
- Customer service principles and practices for supporting users of varied technical levels.
- Consistently solve problems and manage a number of tasks using effective trouble resolution techniques
- Communicate courteously and knowledgeably with a client community of varying backgrounds and expertise levels
- Develop and provide technical instruction and user-friendly documentation
- Manage multiple tasks with varying deadlines and maintain professionalism in difficult or high-pressure situations
- Work independently while coordinating effectively with other members of IT.
- Manage multiple tasks with varying deadlines
Nice To Haves
- Bachelor's Degree in Business and Information Technology, Computer Science, Computer Technology, Information Technology and Design, Software Engineering, Computer Engineering, or a related field, is preferred.
- Alternate combinations of education and experience will be considered on a case-by-case basis.
- macOS
Responsibilities
- providing user support for agency staff across Windows, macOS, and mobile devices
- handling complex issues escalated from enterprise Tier 1
- serving as a customer-facing IT resource within DOC
- managing DOC endpoint hardware lifecycle activities including deployment, configuration, inventory, and procurement
- leading IT onboarding, computer training, and user communications for DOC staff
- providing cross-coverage support for systems administration and security activities as needed
Benefits
- Work/life Balance
- Health Coverage
- Retirement plans
- Paid Vacation and Sick Leave and Holidays
- Public Service Loan Forgiveness (PSLF)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
