IT Systems & Support Engineer (Hybrid AD / M365)

In Time Tec•Meridian, ID

10h•$50,000 - $55,000•Onsite

About The Position

We are seeking a technically capable and growth-oriented IT Systems & Support Engineer to serve as the primary on-site IT presence for our U.S. office. This role blends hands-on user support with increasing exposure to systems administration responsibilities in a hybrid Active Directory / Entra ID / Microsoft 365 environment. The ideal candidate is comfortable working independently, capable of structured troubleshooting, and interested in growing toward server and network administration over time.

Requirements

2+ years of experience in IT support or systems support.
Working knowledge of Windows desktop administration.
Experience with hybrid AD / Entra ID environments.
Experience supporting Microsoft 365.
Basic understanding of TCP/IP networking concepts.
Experience with endpoint management tools (Intune preferred).
Strong written and verbal communication skills.
Ability to work independently with limited in-person supervision.

Nice To Haves

Exposure to virtualization platforms (Hyper-V, VMware, or Azure).
Experience with Group Policy and Conditional Access.
Basic PowerShell knowledge.
CompTIA A+, Network+, or similar certifications.
Demonstrated interest in systems administration or infrastructure engineering.

Responsibilities

Serve as the sole on-site IT resource for approximately 100 users.
Provide Tier 1–Tier 2 support for Windows endpoints, M365 services, VPN access, and application access requests.
Manage onboarding and offboarding in hybrid AD / Entra environments.
Support Intune-managed endpoints and device compliance policies.
Maintain conference rooms, shared workspaces, and office IT infrastructure.
Maintain accurate documentation within the ticketing system.
Support user lifecycle management across Active Directory and Entra ID.
Troubleshoot identity synchronization and authentication issues.
Assist with Conditional Access and MFA enforcement.
Manage M365 licensing and access control assignments.
Assist with VM provisioning and maintenance.
Support U.S.-based server and network infrastructure.
Participate in patch management and system monitoring activities.
Gradually assume responsibility for Group Policy, server management, and networking tasks.
Support implementation of security controls while maintaining operational efficiency.
Communicate risk and trade-offs clearly when necessary.
Identify and escalate security gaps or misconfigurations.
Coordinate with global IT counterparts on shared services.
Clarify ownership boundaries to prevent operational gaps.
Maintain professional communication across distributed teams.