IT Systems Specialist

Dover Corporation

4d•Onsite

About The Position

As an IT Systems Specialist at Microwave Products Group you will be supporting Dover Precision Components IT team (Waukesha Bearings), the IT Systems Specialist provides technical support, system installation, configuration, and maintenance of personal computers (PCs), peripherals, and related technologies. This position supports users in the Waukesha Bearings Antigo manufacturing facility and remote support of the Pawcatuck and Waukesha offices, and collaborates across corporate sites to ensure secure, compliant, and efficient IT operations. The role includes maintaining connectivity to Operational Technology (OT) systems and adhering to cybersecurity and compliance frameworks such as CMMC, NIST 800‑171, DFARS, and OPNAVINST N9210.3 with U‑NNPI training.

Requirements

US Citizen required; Antigo/Pawcatuck fall under ITAR/U-NNPI restrictions. Waukesha falls under ITAR restrictions
Associate's degree in information technology, Computer Science or a related field; or equivalent combination of education and experience
2-4 years of experience supporting and maintaining PC's, networks and related IT/OT systems
Knowledge of security and compliance standards including CMMC, NIST 800 171, DFARS, OPNAVINST 9210.3, and UNNPI requirements
Proficient with ITSM tools, remote support platforms, and ERP/CAD integration workflows
Excellent teamwork, communication, and time management skills.

Nice To Haves

Familiarity with ITAR/UNNPI requirements
Prior help desk or customer-facing IT support experience
Experience in a manufacturing or shop-floor IT environment with CNC connectivity, NC and OT systems preferred
Strong troubleshooting skills in PC hardware, software, and network integration
Demonstrated knowledge of Windows 11, Microsoft 365, and general networking (TCP/IP, Ethernet)

Responsibilities

Provide first-line technical support for users in the Antigo manufacturing facility, both onsite and remotely as well as remote support for the Pawcatuck and Waukesha offices
Install, configure, and maintain desktop, laptop, and peripheral hardware including shop-floor devices, printers, and scanners
Support connectivity and configuration for CNC, OT systems, and OEE monitoring (Altizon, related tools).
Deploy and image Windows 11 computers using corporate standards and Endpoint Management
Administer and troubleshoot user accounts within Active Directory and Microsoft 365 (passwords, MFA, access controls)
Set up, troubleshoot, and maintain VoIP phone and paging systems, video conferencing equipment, and hybrid meeting technology
Provision and support iPhone and iPad devices through Apple Business Manager and Microsoft Intune (MDM), ensuring secure iOS integration with corporate systems
Install, troubleshoot, and optimize CAD and engineering applications (Solid Edge PDM, SolidWorks, Autodesk, PTC Windchill)
Ensure endpoint and network security compliance across all assigned systems using CrowdStrike, ThreatLocker, Gatekeeper, and MFA tools
Perform secure decommissioning and media disposal for sensitive assets in compliance with NIST 800 171 and DFARS
Collaborate with IT peers across corporate and manufacturing sites to maintain systems integrity and performance
Document all technical activities, configurations, and incidents in accordance with IT procedures and audit requirements

Benefits

Annual incentive plan (bonus)
Paid vacation and sick time
Up to 10 paid holidays/year
4 hours voluntary time off to volunteer for your favorite charity
Health, dental, and vision insurance, subject to applicable premium deductions
Short-term and long-term disability insurance - 100% company paid
Other ancillary insurance options available
401(k) retirement account with matching MPG contributions & profit sharing (if applicable)
Profit Sharing Plan - potential up to 3% of base salary
Educational Reimbursement up to $5,250 per year
Gym membership reimbursement up to $120 per year
a 401(k) savings plan with employer contributions
medical, dental and vision insurance
wellness programs
health savings account, health care and dependent care flexible spending accounts
company paid short-term disability and long-term disability
company paid employee basic life and AD&D insurance
supplemental employee and dependent life insurance
optional accident, hospital indemnity and critical illness insurance
adoption, surrogacy, and fertility benefits and assistance
commuter benefits
parental, military, jury duty, and bereavement leaves of absence
paid time off, including up to 10 paid holidays per calendar year, based on schedule worked, paid vacation days beginning at 80 hours annually, 40 paid sick leave hours annually or as provided under state and local paid sick leave laws
business travel services
employee discounts
an employee assistance program that includes company paid counseling sessions and legal services