IT Systems Quality, Advisor

Southern California Edison • Rosemead, CA

82d • Hybrid

About The Position

Join the Clean Energy Revolution as an IT Systems Quality, Advisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll ensure product quality and system stability by driving design excellence, establishing and analyzing quality metrics, and monitoring project implementation to support long-term success. Your work will help power our planet, reduce carbon emissions, and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

Requirements

• Seven or more years of experience with IT systems management, software development lifecycle, and infrastructure management.
• Experience supporting Managed Service Provider (MSP) operations.

Nice To Haves

• Bachelor's or Master's degree in Information Technology, Computer Science, Software Engineering or other related fields.
• One or more years of experience as a technical lead performing one or more of the following: implementing long-term strategies and engineering design.
• Two or more years of aligning solution architecture with business requirements, and designing and developing models within an enterprise environment.
• Three or more years of technical experience in development & maintenance of IT systems covering various leading-edge technologies (SAP S4/C4, OpenText Exstream, OpenText xECM, Itron Openway Itron MDMS, Itron MDUS).
• Experience supporting application portfolio of large utility organizations, preferably Customer Service domains.

Responsibilities

• Collaborates with cross-functional organizations to ensure technical project scope includes IT engineering services needed for successful transition and architectural alignment into operations.
• Supports the Managed Service Provider (MSP) Engineering Services team to ensure that products built are free of flaws, function as designed, follow design standards, and leverage existing and new technologies optimally and effectively.
• Enforces standards, best practices, and governance for integration of complex systems.
• Reviews and ensures deliverables meet proper standards and requirements traceability from software development lifecycle and technology platform deployment and maintenance lifecycle.
• Manages monitoring and measurement capability for the performance of the IT services portfolio and drives quality into product design and build to ensure system stability and effective operations.
• Establishes performance expectations, monitors and analyzes MSP performance metrics (productivity and quality) to recommend process improvements that align with defined business strategy.
• Ensures application stability, data integrity, policy adherence, and that the quality and timeliness of resolution for application issues and operational activities are met within service level agreements and within business expectation.
• Engages business stakeholders and level sets business expectation by communicating certain business outcomes and escalations.
• Ensures the protection of all physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

What This Job Offers

• Industry: Utilities