IT Systems & Operations Administration

ImageOne-posted about 2 months ago
Full-time • Mid Level
Onsite • Oak Park, MI
101-250 employees
Printing and Related Support Activities
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

ImageOne provides Managed Print Services and Document Lifecycle Solutions to companies throughout the United States - helping them decrease and control costs, improve productivity and simplify their printing and document workflow environments. Every day we bring energy, passion, and an unending drive to deliver an extraordinary customer experience.

  • Maintain regular and routine attendance, either onsite or remotely as scheduled.
  • Fulfill all duties outlined in the IT Systems & Operations Administrator Accountability Sheet.
  • Provide first-level IT support for hardware, software, networking, mobile devices, and AV/IT systems at the Oak Park office.
  • Manage IT onboarding and offboarding processes, including equipment requests, asset tracking, and lifecycle management.
  • Administer core business systems including Microsoft 365, ERP, CRM (SalesChain), Laserfiche, workflow tools, and security platforms.
  • Monitor backups, system performance, and security alerts, escalating issues to senior IT or the Managed Service Provider (MSP) as needed.
  • Collaborate with the Managed Service Provider on infrastructure maintenance, incident response, and system upgrades.
  • Coordinate vendor support for third-party applications (e.g., HubSpot, ECI, SalesChain, etc.).
  • Lead and contribute to continuous improvement initiatives, such as automation, process optimization, and system enhancements.
  • Provide emergency after-hours support when required.
  • Deliver an eXtraordinary IT experience for internal and external stakeholders through responsiveness, professionalism, and proactive service.
  • Prepare and deliver ad hoc and routine IT reports for leadership and operational review.
  • 3-5 years of IT support, systems administration, or related technical role
  • Experience with IT service management, infrastructure monitoring, and ticketing systems
  • Hands on Knowledge of Microsoft 365, Active Directory, CRM/ERP Systems (EA, Sales Chain, or others), and collaboration platforms; IT Ticket Systems
  • Management/Knowledge of Huntress MDR Software, VMware
  • Power PDF and general management/oversight of 3rd party software
  • Hands on knowledge of rack mounts, tower server, ups, access points, and cabling infrastructure
  • Excellent communication skills, both written and verbal
  • CompTIA A+, Network+, Security +
  • Microsoft or Cisco Certification
  • SQL Certification
  • Amazing workplace culture
  • Medical, Prescription Drug, Dental and Vision Benefits
  • Health Savings Account benefits
  • Flexible Spending Account benefits
  • Company paid Life Insurance
  • Matching 401K savings instrument
  • Paid Time Off Program
  • Additional Days Off - Community Service Day, Your Birthday and We Care Friday...one surprise Friday off
Track Jobs with Teal

Job Search Resources

•
AI Resume Builder
•
IT System Administrator Resume Examples
•
IT System Administrator Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service