IT Systems & Network Administrator
About The Position
CommQuest Services is seeking a full-time IT Systems & Network Administrator to ensure the reliability, security, and performance of our technology systems across all locations. This role is critical to minimizing staff downtime, protecting sensitive data, and maintaining secure, efficient IT operations that directly support our mission of mental health and substance use recovery services. If you enjoy solving complex technical problems, supporting users, and keeping systems running smoothly in a mission-driven environment, this role offers meaningful impact and variety. CommQuest Services is one of the largest non-profit mental health, addiction recovery, and social services organizations in Northeast Ohio, working with clients from more than 34 counties in 12 facilities through more than 20 programs. We help people make positive changes in their lives through in-patient, outpatient and school-based programs, along with supportive services - from basic needs to employment assistance.
Requirements
- High School Diploma or GED
- Demonstrated experience administering and supporting IT systems and networks in a professional environment
- Working knowledge of Windows Server environments, including Active Directory
- Experience with Microsoft 365 administration
- Experience with VMware or other virtualization platforms
- Working knowledge of network fundamentals (TCP/IP, DNS, DHCP, VLANs, firewalls, wireless networking)
- Valid driver's license and reliable transportation
Nice To Haves
- Associate Degree or higher in Information Technology, Computer Science, or a related field
- Five or more years of IT systems and network administration experience
- Experience with healthcare/behavioral health information systems
- VOIP or cloud-based phone system experience
- Experience managing firewalls, switches and wireless infrastructure
- Relevant IT certifications (e.g., CompTIA Network+, Security+, Microsoft, VMware)
Responsibilities
- Administer, maintain, and secure servers, systems, and IT infrastructure across multiple locations
- Manage and support wired and wireless networks, firewalls, switches, VPNs, and site-to-site connectivity
- Monitor system and network performance, backups, storage, and security
- Diagnose and resolve hardware, software, and network issues to minimize staff downtime
- Provision and manage user accounts, permissions, and workstations (Active Directory, Microsoft 365)
- Support onboarding, offboarding, and role changes with accurate access control
- All other duties as assigned.
Benefits
- Generous time off, including Mental Health days
- 10 paid holidays annually
- Retirement plan with company match
- Medical, Dental, and Vision plans
- CEU/Licensure reimbursement and more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
