IT Systems Engineer

Penumbra-posted 3 months ago

$100,000 - $133,000/Yr

Full-time • Senior

Alameda, CA

5,001-10,000 employees

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The IT Systems Engineer provides services to employees with information technology issues and requests involving end-user system development and delivery. Develops client systems solutions; manages client systems and software life cycles; acts as an escalation point for resolving complex client systems and end user issues; identifies incident and problem trends; develops long-term solutions to recurring problems. Works closely with other IT teams to ensure the highest levels of operational excellence.

Lead endpoint-related development/implementation activities
Create and maintain all aspects of end user systems standardization strategy, including asset life cycles
Hands-on experience on various tools includes Intune, SCCM, JAMF, Entra ID, AD, MS GPO
Design, deploy, and manage Apple Mac end-user systems, including hardware provisioning, software installations, and OS configurations (Window’s, macOS, IOS etc.)
Implement and maintain MDM solutions (e.g., Jamf Pro, Microsoft Intune, or similar) for device enrollment, policy enforcement, application deployment, and remote management of Mac fleets
Develop and enforce access policies using Active Directory and Entra ID, including group policies, conditional access, multi-factor authentication (MFA), and role-based access control (RBAC) to ensure compliance with security standards
Troubleshoot and resolve end-user issues related to Window’s & Mac hardware, software, networking, and integration with enterprise systems, providing Tier 2/3 support
Automate software installation, configuration, and uninstallation activities and procedures
Document maintenance and troubleshooting procedures
Develop operations procedures and tools to improve operational efficiency and reliability for client systems
Integrate operational procedures and automation to improve consistent delivery
Automate routine tasks through scripting (e.g., Bash, Python, or AppleScript) and integrate with tools
Manage Infrastructure Lab for client systems initiatives, including development and testing
Mentor Penumbra’s IT support staff
Maintain effective relationships with customers
Actively listen to customers’ needs and requests, ensuring they are fully understood with appropriate expectations, effectively set and delivered
Assist in refining strategy and overseeing client integration for acquisitions
Manage and maintain vendor relationships, vendor contracts, and road maps related to PC’s, Macs, smartphones, tablets, peripherals, printers, software, and cloud services
Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures
Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company
Ensure other members of the department follow the QMS, regulations, standards, and procedures
Perform other work-related duties as assigned

Bachelor’s degree in Computer Science, Engineering, or a related field with 10+ years’ experience providing enterprise level end user support, or an equivalent combination of education and experience
Experience configuring Active Directory, Group Policy, DNS, DHCP, RDP, Print Management, Microsoft Windows, Mac OS, Office 365, Adobe Creative Cloud, and Anti-virus/anti-malware utilities
Strong expertise in MDM tools such as Jamf Pro, Microsoft Intune, jumpcloud, or Kandji, including hands-on experience with zero-touch deployment and compliance monitoring
Advanced scripting and automation skills (e.g., PowerShell or Python, for cross-platform tasks)
Excellent troubleshooting skills, with the ability to diagnose complex issues involving hardware, software, and network connectivity
Relevant certification such as Jamf/Intune/EntraID/Azure administrators will be a PLUS
Excellent oral, written, and interpersonal communication skills
Problem solving skills, resilience, ability to prioritize changing demands
Medical device, pharmaceutical, biotech, or other regulated industry experience desired
High degree of accuracy and attention to detail
Proficiency with MS Word, Excel, and PowerPoint

Medical, dental, vision, life, AD&D, short and long-term disability insurance
401(k) with employer match
Employee stock purchase plan
Paid parental leave
Eleven paid company holidays per year
A minimum of fifteen days of accrued vacation per year, which increases with tenure
Paid sick time in compliance with applicable law(s)

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