IT Systems Engineer

Apexon • Austin, TX

146d

About The Position

We are seeking a qualified IT Desktop Engineer to support workstations and related software applications. The IT Desktop Engineer is expected to deliver excellent customer service to the business, exhibiting leadership competencies and leading through positive influence. This role requires a deep understanding and experience with installing, configuring, and troubleshooting Windows desktops, software, applications, WAN/LAN networks, and printers. The qualified candidate will focus efforts on planning, forecasting, and implementing new system hardware and software, including the retirement of existing systems and components. The ideal candidate must be self-directed, a fast learner, and comfortable working in a fast-paced team. They should be flexible enough to work on modern systems or legacy components to understand all the pieces that should align correctly to support a large enterprise development team. The qualified candidate should occasionally be able to provide support 24/7 and rotate weekends on-call with current team and expect to be onsite 5 days a week.

Requirements

• Deep understanding and experience with installing, configuring, and troubleshooting Windows desktops, software, applications, WAN/LAN networks, and printers.
• Self-directed and a fast learner.
• Comfortable working in a fast-paced team.
• Flexible to work on modern systems or legacy components.

Responsibilities

• Create CRQ(s) in Remedy for appropriate Network, Unix, or other team who provide support or other infrastructure/OS support that are needed for the tools.
• Provide management of binaries for IDEs or associated components of the IDEs for Git development.
• Familiarity with Git development software tools.
• Understand, troubleshoot, and resolve Apple, HP, and UFT application and user issues.
• Troubleshoot and resolve subscriptions for Windows and Linux server licenses and renewals.
• Troubleshoot and resolve Unix (RHEL and Ubuntu) issues/failures.
• Ability to communicate tool's failure to end users/managers and offer workaround or ETA of the tools' availability.
• Work with all teams on the project as it relates to support for developer workstations and tools.
• Write training/installation/process documents for users as needed.
• Ability to support annual desktop and system audits.
• Plan, test, and implement upgrades to Unix, Windows and MySQL databases.

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 5,001-10,000 employees