IT Systems Engineer, Principal

Progress Agency • Vienna, VA

36d • Hybrid

About The Position

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease. We're proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Principal IT Systems Engineer and help us do what we do best: propelling business forward. This will be a hybrid role so working between your home office and our Vienna VA location. We are seeking a highly skilled and experienced Principal IT Systems Engineer to join our dynamic team. The ideal candidate will possess a deep understanding of IT systems, excellent problem-solving abilities, and the ability to work both independently and collaboratively. This role is focused on managing and securing our IT systems, both on-premises and in the cloud, following federal standards (CMMC, DFARS, NISPOM). This position handles day-to-day system management, technical support, and compliance tasks. In this role, you will: Maintain core IT Systems: Exchange, Active Directory, VPN gateways, Intune. Administer and manage Microsoft 365 (including Entra ID) & Azure Gov environments, ensuring optimal performance and security. Oversee account lifecycle management and endpoint provisioning (MAC and Windows), management, encryption and backups. Provide advanced (Tier 2/3) support and troubleshoot technical issues for internal teams. Conduct endpoint compliance monitoring across SCCM, Automox, Intune, Jamf and EntraID. Support maintaining compliance with CMMC Level II/III, DFARS, and NIST SP 800-171 requirements. Execute technical controls identified in the System Security Plan (SSP) and Plan of Action & Milestones (POA&M). Enforce access controls, MFA, encryption, patching, and assist with audits and documentation. Provide cloud expertise in Azure, supporting cloud-based solutions and infrastructure. Develop and implement automated solutions to streamline IT processes and improve operational efficiency. Collaborate with cross-functional teams to ensure seamless integration of IT systems and solutions.

Requirements

• Bachelor's degree in computer science, Information Technology, or related field.
• Minimum of 5 years of experience in IT systems engineering or a related role.
• Strong knowledge and proven experience with Microsoft 365 administration, including Entra ID and Intune.
• Background in federal contractor or compliance-focused settings.
• Good understanding of compliance standards.
• Proficiency with collaboration tools such as email, SharePoint, and Teams.
• Strong knowledge of identity management systems including Active Directory and Entra ID.
• Strong knowledge of Windows server administration.
• Expertise on cloud platforms (preferably Azure).
• Experience with automation tools and scripting (e.g., PowerShell, Ansible, Terraform).
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
• U.S. citizenship due to being in our Federal business unit
• Must be eligible to obtain or maintain a U.S. security clearance

Nice To Haves

• Certifications in relevant technologies (e.g., Microsoft Certified: Azure Administrator, Microsoft365 Certified: Administrator Expert) are a plus
• Experience with hybrid identity management and migration.
• Knowledge of email protection mechanisms.
• Working knowledge of virtualization technologies.
• Familiarity with ITIL best practices.

Responsibilities

• Maintain core IT Systems: Exchange, Active Directory, VPN gateways, Intune.
• Administer and manage Microsoft 365 (including Entra ID) & Azure Gov environments, ensuring optimal performance and security.
• Oversee account lifecycle management and endpoint provisioning (MAC and Windows), management, encryption and backups.
• Provide advanced (Tier 2/3) support and troubleshoot technical issues for internal teams.
• Conduct endpoint compliance monitoring across SCCM, Automox, Intune, Jamf and EntraID.
• Support maintaining compliance with CMMC Level II/III, DFARS, and NIST SP 800-171 requirements.
• Execute technical controls identified in the System Security Plan (SSP) and Plan of Action & Milestones (POA&M).
• Enforce access controls, MFA, encryption, patching, and assist with audits and documentation.
• Provide cloud expertise in Azure, supporting cloud-based solutions and infrastructure.
• Develop and implement automated solutions to streamline IT processes and improve operational efficiency.
• Collaborate with cross-functional teams to ensure seamless integration of IT systems and solutions.

Benefits

• Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan.
• Tuition Reimbursement program.
• Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
• Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
• Flexible paid vacation time, paid day off for your birthday, and company holidays.
• A variety of leave plans, including Parental Leave.
• Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal