IT Systems Engineer III (Azure and VMware)

County of Mecklenburg, NC•Charlotte, NC

2d•$98,564 - $129,364

About The Position

Our mission is to serve Mecklenburg County residents by helping them improve their lives and community. We are a growing team of talented and passionate IT professionals who are dedicated to delivering creative tools and innovative solutions to engage and serve more than 1 million County residents as well as 6,000 employees. Our mission is to serve the residents of Mecklenburg County by providing business-valued IT solutions and services that are flexible, engaging, and innovative. POSITION SUMMARY Leads administration and support of enterprise IT infrastructure with emphasis on Azure cloud and VMware environments. Oversees Azure installs, decommissions, and serves as primary point of contact for cloud operations. Provides advanced VMware server support and acts as SME for virtualization. Performs system design, configuration, and troubleshooting; develops automation using PowerShell. Contributes to Disaster Recovery planning, backup architecture, and DMZ design; applies working knowledge of Linux in hybrid environments. Ensures uptime, performance, and security across datacenter and cloud systems. This position is the third and highest level of the Systems Engineer series.

Requirements

Minimum of four years of progressively responsible technical systems experience
Bachelor's Degree in Information Technology or Computer Science or related field
Combination of relevant education and relevant experience accepted: Yes
Knowledge of Broad-based information technology and trends
Knowledge of Troubleshooting and analysis of complex problems
Knowledge of Understanding of a wide variety of Information Technology concepts and discipline areas
Knowledge of Integration between multiple computing platforms
Knowledge of Project Management
Skills to Define, track, and assure responsiveness to clients' information technology problems
Skills to Prepare status reports
Skills to Effectively coordinate, perform and complete multiple duties and assignments concurrently and in a timely manner
Skills to Categorize time spent, requests for service and assets according to provide
Abilities to Contributing to Team Success: Actively participates as a member of a team to move the team toward the completion of goals
Abilities to Building Partnerships: Identifies opportunities and takes action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals
Abilities to Communication: Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Abilities to Collaboration: Works effectively and cooperatively with others; establishes and maintains good working relationships
Abilities to Customer Focus: Ensures that the customer perspective is a driving force behind business decisions and activities; crafts and implements service practices that meet customers’ and own organization’s needs
Abilities to Decision Making: Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences
Abilities to Technical/Professional Knowledge and Skills: Has achieved a high level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise
Abilities to Driving for Results: Sets high goals for personal and group accomplishment; uses measurement methods to monitor progress toward goals; tenaciously works to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement
Abilities to Planning and Organizing: Establishes courses of action for self and others to ensure that work is completed efficiently
Abilities to Managing Conflict: Deals effectively with others in an adversarial situation; uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people
Proficient in various computer applications

Nice To Haves

Advanced experience configuring and managing Microsoft Azure servers, including storage and network resources
Experience in the lifecycle management of various Azure modules and features.
Advanced expertise with VMware virtualization technologies
Advanced experience with enterprise backup solutions (preferably Rubrik), including configuration, monitoring, managing, and recovery operations.
Experience developing automation scripts using PowerShell to streamline operational tasks and improve efficiency.

Responsibilities

Design and implement secure, scalable solutions for Azure cloud and VMware environments; lead Azure installs, decommissions, and lifecycle management.
Provide advanced support for virtualized infrastructure, including VMware Horizon (Omnissa) VDI, Office 365 services, and related IaaS components.
Manage and optimize enterprise storage systems and Cisco UCS chassis-based infrastructure.
Collaborate with Network Operations to configure and support server environments within a Cisco ACI enterprise deployment.
Develop automation scripts using PowerShell to streamline deployments and operational tasks.
Contribute to Disaster Recovery planning and design, backup architecture, and DMZ design to ensure resilience and security.
Uses working knowledge of Linux to assist various departments with platform integration
Oversee data center operations including power, racking, cabling, and physical security; ensure compliance with uptime and change control standards.
Participate in strategic planning and implementation of new technologies and infrastructure projects to meet organizational growth and continuity needs.
Provide advanced consulting to internal departments on computing solutions and client-focused technology projects; serve as team lead for technical staff.
Communicate effectively with clients and team members via face-to-face, video, and phone; provide on-call support during evenings and weekends as required.