IT Systems & Automation Engineer

Nexamp•Boston, MA

9h•$120,000 - $132,000•Hybrid

About The Position

Nexamp is looking to hire an IT Systems & Automation Engineer. In this role, you will design, build, and operate scalable IT systems and automations that improve endpoint management, user lifecycle workflows, and operational efficiency across Nexamp. This role bridges Infrastructure, Support, and Security by translating business needs into reliable, repeatable technical solutions. We are accepting candidates across our hub offices of Boston, MA, and Lawrence, MA, where you will be hybrid. You will report to the Director, IT.

Requirements

Bachelor’s degree in IT, Computer Science, or equivalent practical experience.
4–7 years of experience with endpoint management platforms (MDM/UEM), automation tooling (scripting, Azure runbooks, Power Automate), and identity-driven provisioning concepts (RBAC, group-based licensing).
Demonstrated experience owning platforms end-to-end (design, deploy, iterate) and implementing cross-system solutions.
Commitment to Nexamp's mission and have a passion for solving tomorrow's climate crisis today.
Demonstrated experience in effectively communicating information, ideas, and perspectives with people inside and beyond your organization.
Experience in showcasing initiative to make improvements to current work, processes, products, and services across the organization. We value accountability and an ownership mentality.
Ability to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions.
Expertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry.
Eagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions.

Nice To Haves

Experience with Entra ID, Intune, JAMF, Jira Service Management is a plus.
Scripting or low-code automation experience (PowerShell, APIs, workflow tools) is a plus.
Experience designing systems that support ITIL and Agile service models is a plus.

Responsibilities

Design and implement endpoint management, provisioning, and lifecycle workflows across Windows, macOS, and mobile devices.
Own and evolve automation solutions supporting onboarding, offboarding, RBAC, asset management, and access changes.
Serve as the primary technical owner for endpoint and workflow platforms (e.g., ManageEngine, Intune, Power Automate, Jira Assets), leading design, configuration, and optimization.
Proactively deliver automation and system improvements that eliminate manual work, reduce ticket volume, and improve SLA performance in partnership with IT Support.
Collaborate with Security to ensure automations and device configurations align with access control and baseline standards.
Document and operationalize solutions so they are supportable, auditable, and transferable.
Own escalation for complex endpoint and workflow incidents, driving root‑cause analysis, coordinated response, and timely resolution.