IT Systems & Applications Manager

Dcc Propane-posted about 1 year ago
Full-time • Mid Level
Hybrid • Lisle, IL
Gasoline Stations and Fuel Dealers
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The IT Systems & Applications Manager at DCC Propane, LLC is responsible for leading the team that designs, develops, and maintains critical business applications and IT systems, including ERP and CRM systems. This role requires expertise in software systems and project management, ensuring the delivery of high-quality, user-friendly, and secure IT applications to support the organization's strategic objectives, with a focus on emerging technologies such as Digital Transformation, AI, RPA, and DevOps.

  • Manage the company's ERP (RCC, D365 F&O & Denali), CRM (Hubspot), and other core business applications, ensuring they function efficiently and meet organizational needs.
  • Ensure the availability, performance, and security of IT applications and associated infrastructure, implementing monitoring and incident management processes.
  • Evaluate, select, and oversee the implementation of new software systems and upgrades to existing applications.
  • Develop and maintain integrations between different software systems using APIs and other integration methods.
  • Manage the software development lifecycle, including requirements gathering, project planning, resource allocation, and quality assurance, incorporating best practices from DevOps and Agile methodologies.
  • Serve as the subject matter expert for the organization's software applications.
  • Collaborate with cross-functional teams to identify and address application-related challenges and requirements.
  • Oversee the project management of Applications & Systems technology initiatives, ensuring projects are delivered on time, within budget, and to required specifications.
  • Develop and maintain comprehensive documentation, policies, and procedures for the company's software applications.
  • Stay up to date with industry trends, best practices, and emerging technologies related to ERP, CRM, and other enterprise software solutions.
  • Lead, mentor, and develop a high-performing team of IT professionals, fostering a culture of continuous learning and improvement.
  • Manage relationships with third-party vendors, service providers, and technology partners to ensure timely and cost-effective delivery of IT services and solutions.
  • Bachelor's degree in Computer Science, Information Systems, or a related field.
  • 5-7 years of experience in an applications management or systems administration role, preferably within an ERP or CRM environment.
  • Strong understanding of ERP and CRM software architectures, features, and functionalities.
  • Proven experience in successfully implementing and integrating new software systems and applications.
  • Familiarity with API-based integrations and data exchange between various software systems.
  • Proficiency in data integration, data warehousing (including SQL), and working with APIs, interfaces, and middleware.
  • Experience of working in a DevOps environment and of RPA, Digital Transformation, and AI would be useful.
  • Proficient in project management methodologies and tools, with the ability to plan, coordinate, and execute complex technology projects.
  • Excellent problem-solving, analytical, and troubleshooting skills.
  • Effective communication and interpersonal skills to collaborate with cross-functional teams.
  • Familiarity with industry regulations, security standards, and compliance requirements.
  • Master's degree in a relevant field or advanced certifications in IT applications such as Dynamics365.
  • Familiarity with cloud-based software-as-a-service (SaaS) solutions.
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